Inbound Sales Associate

4 weeks ago


Dallas, United States PPA Tour Full time

Job Description:

An Inbound Sales Associate is the first point of contact for potential customers who express interest in a product or service, often because of marketing and advertising efforts. This role plays a crucial role in guiding potential customers through the initial stages of the purchasing process. This role is a combination of customer service and sales, requiring both a responsive attitude and a strategic approach to nurturing leads into successful sales.


Responsibilities include:

  • Responding promptly to customer inquiries received via phone, email, or other channels
  • Understanding customer needs and requirements to recommend appropriate products or services
  • Qualifying leads based on their potential for conversion and forwarding them to the appropriate sales team members
  • Maintaining a thorough knowledge of the company's offerings, pricing, and policies
  • Documenting all customer interactions in the company's CRM system for future reference and follow-up
  • Collaborating with the marketing team to align inbound sales strategies with ongoing campaigns
  • Following up with potential customers who have expressed interest but have not yet purchased
  • Meeting or exceeding sales targets by effectively converting inbound leads into sales
  • Handling customer objections and providing solutions that meet their needs and encourage a purchase
  • Assisting in the development and refinement of scripts or communication strategies to improve engagement and conversion rates
  • Providing feedback to product and service teams based on customer interactions and suggestions
  • Staying current with industry trends and competitor offerings to anticipate customer needs and offer relevant solutions


Qualifications:

  • Experience developing sales opportunities and managing an opportunity funnel.
  • Excellent understanding of the pickleball marketing and Pickleball Play Solutions value propositions.
  • Excellent presentation, written, and verbal communication skills, with an eye for quality, creativity, and attention to detail.
  • Successful track record of working in a collaborative, cross-functional team.
  • Creativity with out-of-the box thinking and an interest in trying and learning new things.
  • Self-directed, resourceful, and accountable with a positive “can do” attitude.

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