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Help Desk Technician

1 month ago

Cleveland, United States Insight Global Full time

Position: IT Support Specialist

Duration: 6 Month contract with extensions

Location: FULLY REMOTE - Sitting in Cleveland area

Shift: 2nd shift 3:30PM-12:00PM

Start Date: July 1st

Pay: $20-22/HR

Interview Times: 1 and DONE, Week of June 3rd-June 7th


Must-Haves:

  • 1-2+ years of experience in IT (tier 1-2 support)
  • Bachelor’s degree in Information Technology or similar
  • Troubleshooting experience: password resets, connecting to VPN
  • Experience with troubleshooting Microsoft Suite, Word, Excel, and PowerPoint

Plusses:

  • ServiceNow Ticketing
  • Experience with pivot tables, web-based applications.
  • Round Robin Call System


Day to Day:

Insight Global is seeking a remote Help Desk Technician for a large, global client based in Cleveland, OH. The helpdesk team is centralized in Cleveland for the entire firm and works with employees based in multiple offices around the world. This person will be fulfilling a tier 1 support role and will be responsible for providing answers, advice, system access, and remote troubleshooting for all firm employees. This person should expect to process approximately 35+ ServiceNow tickets a day to either resolve or escalate to tier 2 support teams. They will need to be able to troubleshoot network issues, web browsers, web-based applications, Microsoft Suit issues, password resets, etc. Good verbal and written communication skills are essential, and applicants must speak English fluently. This person will be able to work remotely but must remain close to the Cleveland office in case of any unforeseen situations such as loss of power or internet services. The client will provide all computer hardware and software necessary but does require the candidate to have a strong, reliable, private internet service for remote connectivity and a smartphone for multifactor authentication and messaging software. Overtime is limited. Shifts may vary overtime at the client’s discretion.

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