User Support Technician

2 weeks ago

Cleveland, United States CMA Co Full time

Join us at The Cleveland Museum of Art (CMA) in our Digital Innovation and Technology Services department as a User Support Technician This role reports to the Director of Support Services and is the first point of contact for technology help to CMA staff. The technician provides technical support for a wide variety of systems and applications via email and phone, deploys and manages computer hardware, software, and accompanying peripherals, provides training and documentation to staff, provisions network and email accounts, and assists with network operations and ARTLENS Gallery tasks.

Requirements and Key Competencies

  • High school diploma or GED
  • At least two years of experience working in a helpdesk environment.
  • Knowledge of current computer systems and peripherals, Apple and Android mobile devices, Windows and Mac operating systems, and Microsoft Office is required.
  • Keen understanding of iOS and Android mobile device and app troubleshooting is required.
  • Ability to communicate technical ideas in easy-to-understand language and speak effectively one-on-one and in front of groups.
  • Team oriented, have excellent interpersonal skills, and be able to work successfully with others.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Self-motivated, detail oriented, and have excellent analytical, problem solving, and documentation skills.
Responsibilities
  • Respond to Help Desk tickets via email, phone, and chat ensuring efficient resolution of issues and accurate documentation of solutions.
  • Troubleshoot a wide range of technical issues across hardware systems and applications, referring to manuals and documentation, and escalate calls as needed to CMA staff or the appropriate vendor.
  • Provision, update, and deactivate user accounts in Active Directory and Office 365.
  • Configure, customize, and deploy new computers, software, and peripherals to staff.
  • Provision desk phones, phone extensions, voicemail, and network fax capabilities.
  • Assist users with setting up approved wireless/handheld/mobile devices.
  • Create and maintain computer operating system images, refreshing as needed.
  • Assist with provisioning, updating, and administration of networked printers, VPN, Remote Access System, and anti-virus/anti-malware systems.
  • Provide printer support and maintain related toner and drum inventories.
  • Maintain a current inventory of hardware including but not limited to computers, printers, monitors, and other components and peripherals.
  • Identify and remove technology equipment from service and assist with the proper disposal/asset recovery of those systems.
  • Develop and conduct staff training sessions, creating accompanying reference documentation and guides for staff.
  • Perform backup tape changes and transfer of tapes to offsite storage vendor.
  • Propose options for improving Help Desk workflows, such as task automation, and contribute to implementation.
  • Participate in testing and implementation of public-facing technology installations, including those for major exhibitions, providing feedback to the Digital Team.
  • Advise department directors of recurrent problems or issues with hardware/software and propose guidelines for resolution.
  • Assist with network maintenance tasks as needed.
  • Assist Media Services staff with troubleshooting audio/visual issues in conference rooms and event spaces as needed.
  • Provide ARTLENS Gallery support as needed, including but not limited to:
    • Remove any barriers of technology in ARTLENS Gallery by greeting visitors and introducing them to ARTLENS App and gallery interactives.
    • Provide support for technology in gallery installations throughout the museum.
    • Provide guidance to visitors during gallery onboarding and app installation, troubleshooting technical issues when they occur.
    • Provide an excellent visitor experience in the ARTLENS Gallery space, using the museum's visitor interaction model as a guide.
    • Monitor interactives for content issues and report them to the Digital team.
    • Provides readily accessible technical or general information to visitors.
    • Test new ArtLens App builds, reporting issues to the Digital team.
START DATE: The position is currently open and will be filled at the earliest opportunity.

Application Materials: Please submit a cover letter, resume, and contact information for 3 references.

Full-time Benefits include:
  • Partner level membership to CMA
    • Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
    • 50% off admission to select ticketed exhibitions for members' guests
    • Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
    • Priority registration and discounts for museum art classes for adults and children
    • 20% discount in the museum store
    • 10% discount in the museum restaurant and caf
    • Annual subscription to Cleveland Art members magazine

  • Free Garage Parking
  • Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.
  • Medical
  • Dental
  • Vision
  • Life and Accidental Death and Dismemberment Insurance
  • Voluntary Life
  • Short Term Disability
  • Long Term Disability
  • HSA
  • FSA
  • 401(k) with company match
  • Accident Insurance
  • Critical Illness Insurance
  • ID Theft
  • Legal Services
  • Pet Insurance
  • Employee Assistance Program
  • Paid Time Off

  • User Support Technician

    4 weeks ago

    Cleveland, United States Cleveland Museum of Art Full time

    Job DescriptionJob DescriptionJoin us at The Cleveland Museum of Art (CMA) in our Digital Innovation and Technology Services department as a User Support Technician! This role reports to the Director of Support Services and is the first point of contact for technology help to CMA staff. The technician provides technical support for a wide variety of systems...

  • User Support Specialist

    4 weeks ago

    Cleveland, United States BakerHostetler Full time

    Our Information Technology department has an excellent opportunity for a User Support Specialist in the Cleveland office. The User Support Specialist’s role is to provide exceptional quality support across the Firm’s offices to more than 1870 end users. This support must be timely, accurate, friendly, and efficient. Specific support responsibilities...

  • User Support Specialist

    4 weeks ago

    Cleveland, United States BakerHostetler Full time

    Our Information Technology department has an excellent opportunity for a User Support Specialist in the Cleveland office. The User Support Specialist's role is to provide exceptional quality support across the Firm's offices to more than 1870 end users. This support must be timely, accurate, friendly, and efficient. Specific support responsibilities include...

  • IT Support Technician

    1 week ago

    Cleveland, United States National Safety Apparel Full time

    Reports To: Director of IT Direct Reports: None FLSA Status: Non-Exempt Employment Type: Full time Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service....

  • IT Support Technician

    4 weeks ago

    Cleveland, United States National Safety Apparel Full time

    Reports To: Director of IT Direct Reports: None FLSA Status: Non-Exempt Employment Type: Full time Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service....

  • IT Support Technician

    4 weeks ago

    Cleveland, United States National Safety Apparel Full time

    Job DescriptionJob DescriptionReports To: Director of ITDirect Reports: NoneFLSA Status: Non-ExemptEmployment Type: Full timeCompany Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and...

  • IT Support Technician

    2 weeks ago

    Cleveland, United States National Safety Apparel Full time

    Reports To: Director of ITDirect Reports: NoneFLSA Status: Non-ExemptEmployment Type: Full timeCompany Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service. We...

  • IT Support Technician

    3 weeks ago

    Cleveland, United States National Safety Apparel Full time

    Reports To: Director of ITDirect Reports: NoneFLSA Status: Non-ExemptEmployment Type: Full timeCompany Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service. We...

  • Lead User Experience Researcher

    3 weeks ago

    Cleveland, United States Medical Mutual Full time

    We are looking for a Lead User Experience Researcher or a Senior User Experience Researcher. This role is hybrid with 1 day/week at Brooklyn, Ohio site. Senior User Experience Researcher The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company's customers: members, employers,...

  • Lead User Experience Researcher

    3 weeks ago

    Cleveland, United States Medical Mutual of Ohio Full time

    We are looking for a Lead User Experience Researcher or a Senior User Experience Researcher. This role is hybrid with 1 day/week at Brooklyn, Ohio site. Senior User Experience Researcher The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company’s customers: members, employers,...

  • Onsite Desktop Support

    2 days ago

    Cleveland, United States MCPc Holdings, Inc. Full time

    MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and...

  • Technical Support Services Technician

    4 weeks ago

    Cleveland, United States FIT Technologies Full time

    Job DescriptionJob DescriptionSUMMARYThe successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies...

  • Field Technician Level 2- Data Center Support

    4 weeks ago

    Cleveland, United States Pomeroy Technologies, LLC. Full time

    Job DescriptionJob DescriptionCorp To Corp Candidates are not being considered. Do not submit them. Vendors who submit Corp To Corp candidates will be flagged for removal from our vendor list.One of our clients is currently seeking a Field Technician to provide Data Center Support, with an emphasis on patching activities, assessing patching requirements for...

  • Onsite Desktop Support

    4 weeks ago

    Cleveland, United States MCPc Full time

    Company Description MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset...

  • Onsite Desktop Support

    4 weeks ago

    Cleveland, United States MCPc Full time

    Job DescriptionJob DescriptionCompany DescriptionMCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics,...

  • Travel Dialysis Technician

    1 week ago

    Cleveland, United States HealthCare Support Full time

    Healthcare Support is seeking a travel Dialysis Technician for a travel job in Cleveland, Ohio. Job Description & Requirements Specialty: Dialysis Technician Discipline: Allied Health Professional Start Date: 08/05/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours Employment Type: Travel Perks: -Up to $500 relocation reimbursement -Reimbursement for...

  • IT Help Desk Support

    6 days ago

    Cleveland, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...

  • IT Help Desk Support

    4 weeks ago

    Cleveland, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...

  • Local Contract Dialysis Technician

    2 weeks ago

    Cleveland, United States HealthCare Support Full time

    Healthcare Support is seeking a local contract Dialysis Technician for a local contract job in Cleveland, Ohio. Job Description & Requirements Specialty: Dialysis Technician Discipline: Allied Health Professional Start Date: 07/08/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours Employment Type: Local Contract Perks: Immediate enrollment in Health...

  • IT Help Desk Support

    4 weeks ago

    Cleveland, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...