Quality Manager

1 month ago

Des Moines, United States IES Communications Full time

Job Summary:

The Quality Training Specialist will be responsible for trade-related curriculum development and training for new and existing IES teams, quality audits and on-site support to IES projects.


Job Duties and Responsibilities:

  1. Develop and provide trade-related, project management and delivery training in the classroom. This will include hands on demonstrations; (ex: class outlines, presentations, handouts, tests, design exercises)
  2. Develop pre-employment trade-related job skill assessments (both hands on and written)
  3. Prepare employees to accomplish job results by developing, planning, conducting, and evaluating management training
  4. Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
  5. Conduct training classes by presenting job-specific and company-specific software applications utilizing computer and virtual classrooms, webinars and other methods as required
  6. Evaluates training by assessing effectiveness of training to specific job applications
  7. Administers written and practical exams and write performance reports to evaluate trainees' performance.
  8. Maintains quality service by establishing and enforcing organization standards
  9. Implement training processes and best practices that add value and improve business performance
  10. Maintain personal knowledge, training and proficiency on installed products and course materials
  11. Work with training team to design and implement new training programs and revise old programs
  12. Ensure a safe and pleasant learning environment for staff/students


Qualifications

  • Operate as a team member of management
  • Strong verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
  • Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
  • For demonstration purposes; must be able to climb ladders, use hand and power tools, lift 50 pounds.
  • Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
  • Must promote the Company culture and mission to all employees, vendors, clients and business partners.
  • Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
  • Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
  • Must be able to travel within the branch territory and/or regional territory as needed.
  • Must possess the ability to learn and teach the Company and customer project management systems.

Education, Certification, License, and Skill Requirements:

  • Must possess a minimum of three (3) years experience in low voltage structured cabling or related role.
  • Prefer a minimum of 2 years project experience as a superintendent, project manager, or related role in telecommunications, electrical or a related technical or construction field.
  • Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
  • Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
  • Must meet Company minimum driving standards.
  • High School diploma or equivalent
  • Working knowledge of instructional design and adult learning theory practice preferred
  • Must be able to effectively use basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), and pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable sheers, flush cutting pliers, multi-meter and rubber mallet (gray).
  • Highly knowledgeable of materials, methods, and the tools involved in the commercial construction industry.
  • Ability to determine the kind of tools and equipment needed to do a job.
  • Possess good knowledge of arithmetic, algebra, geometry and their application.
  • Maintain technical knowledge by attending educational workshops; reviewing publications
  • Working knowledge of construction process (bid process, project management, delegation, financial etc.)

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