Desktop support technician

2 weeks ago

Los Angeles, United States JRD Systems Full time

Position Description:

  • The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.


Skills Required:

  • The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.


Skills Preferred:

  • Knowledge of Microsoft Suite and Microsoft SurfaceBooks and iPhone use


Experience Required:

  • Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.


Experience Preferred:

  • One year or more of experience in the following: *Customer and Desktop Support, *hands on Desktop Support, *diagnosing scanner/printer, laptop, desktop, and tablet issues, *use and setup of iPhones and MFA, and *imaging and SCCM use.


Education Required:

  • A high school diploma or equivalent.


Education Preferred:

A+ and Net + Certified


Additional Information:

  • Local candidates only. Consultant to have a driver’s license with no restrictions and their own vehicle to travel to six locations: Norwalk, Panorama City, Downtown LA, El Monte, Torrance, and Baldwin Park. DPH requires a live scan, fingerprinting.

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