IT Support Specialist

1 week ago


Los Angeles, California, United States SDI Presence LLC Full time
Job Overview
Sr. Field Technician supports and maintains both administrative and instructional computers, software, and networks. This work includes the repair of all technology-related equipment. The Field Technician provides on-site assistance to install, maintain, test, and repair systems and networks.

Responsibilities
•Provide issue resolution (network (Palo Alto), server (VMware), end-user support (Windows)), system integration, and documentation services
•Maintain, repair, and troubleshoot desktop hardware and software packages
•Interact with end-users to identify current computing procedures and desktop-based systems
•Responsible for writing help desk documentation for ticket resolution

Requirements
•10+ years of industry experience in IT, Public Safety, or a related industry
•Experience resolving help desk tickets, maintaining servers, applications, and backups
•Exposure to project management is preferred
•Ability to work outside of standard business hours, when necessary, to perform system upgrades
•Experience with Microsoft Office products
•Possess strong oral and written communication skills
•Presentation skills - ability to speak effectively to management staff and all other client personnel
•Must be able to pass an extensive background process
•On-call rotation required

Salary Information
$90,000 per year based on industry standards and requirements

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