IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at SDI Presence LLC. As a Senior Field Technician, you will be responsible for maintaining and repairing administrative and instructional computers, software, and networks.
Job SummaryThe Senior Field Technician supports and maintains technology-related equipment, providing on-site assistance to install, maintain, test, and repair systems and networks. This role involves intermediate technical knowledge to implement and support IT initiatives, as well as provide technical support and resolve problems of a moderately complex nature.
Key Responsibilities- Provide issue resolution (network, server, end-user support), system integration, and documentation services
- Maintain, repair, and troubleshoot desktop hardware and software packages
- Interact with end-users to identify current computing procedures and desktop-based systems
- Responsible for writing help desk documentation for ticket resolution
To be successful in this role, you will need:
- 10+ years of industry experience in IT, Public Safety, or a related field
- Experience resolving help desk tickets, maintaining servers, applications, and backups
- Exposure to project management is preferred
- Ability to work outside of standard business hours, when necessary, to perform system upgrades
- Experience with Microsoft Office products
- Possess strong oral and written communication skills
- Presentation skills - ability to speak effectively to management staff and all other client personnel
- Must be able to pass an extensive background process
- On-call rotation required
Please note that this salary estimate is based on national averages and may vary depending on location and other factors.
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