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Hotel Valet Manager

4 months ago

Atlanta, United States LAZ Parking Full time

Who is LAZ Parking? At LAZ Parking we often say, it’s not what we do, it's the way we do it. We’re more than just the fastest growing and second largest parking company, we believe that the work we do and how we treat people can really Make a Difference.


The Spirit of the Position


The Hotel Valet Manager supports Regional Management with complete oversight of the valet operations at the assigned location and oversight of the financial, operational, safety and service-related success at the hotel.


Principal Job Duties


  • Responsible for the financial, operational, safety and service-related success at the restaurant location(s).
  • Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
  • Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety and service thresholds and initiatives that are aligned with the expectations of our various clients.


People

  • Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
  • Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Supervisors / Shift Leads.
  • Assist with the management and development of the restaurant team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
  • Identify high potential employees to support the organization’s continued growth, both within your region and outside.
  • Actively participate in the recruiting and onboarding process for prospective employees.
  • Ensure all safety initiatives from the National Safety and Training Manager, Hospitality are rolled out to new and existing employees.
  • All safety concerns are reported to Regional Management for review and suggestions on how to improve safety at your assigned location.


Product

  • Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
  • Responsible for cultivating client relationships and business retention.
  • Implement and complete other projects, programs, and initiatives that may arise from assigned restaurant.
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.


Profit

  • Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
  • Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
  • Responsible for ensuring LHIST data is entered daily and accurately.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
  • Daily, weekly, monthly, and annual financial and operational reports as required.
  • Assist with the monitoring, review, and analysis of the market rate structures.


Experience


  • Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
  • Previous supervisory or management experience is preferred.
  • Valid driver’s license required.
  • Previous experience working in a fast-paced environment with high customer expectations.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.


Skills


  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent teambuilding and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.


Physical Demands


  • Willingness to work in the elements – heat, wind, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.


FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.


LAZ Parking participates in E-Verify.