Customer Operations Manager

1 week ago

Prairie Village, United States Cornerstone Executive Search Full time

THE COMPANY:

Founded in 2013, FoxPoint Trucks, LLC (“FoxPoint”) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its investors are committed to improving the experience of buying, leasing, and selling trucks for drivers and companies within the Over-the-Road Trucking sector.

FoxPoint is transforming the truck finance industry by utilizing advanced technology and online platforms to generate leads, manage sales, underwrite risk, and maintain an efficient backend operation. The company’s innovative use of technology provides a significant competitive edge in a sector that has been slow to embrace change, positioning FoxPoint for sustained growth. Also visit OTR Leasing, the leasing company owned by Foxpoint.

THE OPPORTUNITY:

Foxpoint is seeking to recruite a Customer Operations Manager. This newly created position is responsible for the implementation of strategic goals set for servicing the Company’s active customers, managing the day-to-day customer operations teams, and promoting a culture of teamwork and accountability. Those teams include the following functions: customer service; collections, repossessions, & legal placements; billing and collection of unpaid property taxes and highway tolls; monitoring insurance compliance and processing of associated insurance claims; coordination and follow-through on all legal notices received; and coordination with the Company’s operations teams on Asset Preservation initiatives. Additionally, this position will be responsible for monitoring customer interactions from both employees and contracted 3rd party vendors to ensure desired objectives are achieved. This position will report to the Director of Customer Experience and provide regular KPI’s to ensure goals are being achieved, gaps are identified with recommendations for resolution, and staffing levels are optimized.

Duties and Responsibilities:

  • Manage all aspects of the Company’s customer service functions, which includes staffing, training, implementation of all procedures, and monitoring of activity/results.
  • Resolve any escalated situations as needed within company policy
  • Ensure the Company is properly billing any outstanding property tax and/or toll violations to customers’ accounts and processing payments within Company procedures
  • Monitor insurance compliance on all active leases in coordination with the Company’s 3rd party Insurance Administrator; ensure assigned staff is communicating accurate information to lessees; and process all insurance claims to completion within Company procedures
  • Manage all aspects of the Company’s collection functions, which includes staffing, training, implementation of all procedures, and monitoring of activity/results.
  • Resolve any escalated situations as needed within company policy
  • Manage all repossession needs within company procedures with coordination through the Company’s 3rd party recovery agents
  • Recommend and manage the placement of any unresolved collection situations with Company’s 3rd party legal partners
  • Review and coordinate all legal notices received with Director while ensuring prompt resolution and follow-through
  • Work with the Company’s Operations Teams to ensure desired Asset Preservation Initiatives are being communicated to all customers within Company procedures and any gaps are identified and resolved in a timely manner
  • Perform other duties of the department as needed.

  • Customer Operations Manager

    1 week ago

    Prairie Village, United States Cornerstone Executive Search Full time

    THE COMPANY: Founded in 2013, FoxPoint Trucks, LLC (FoxPoint) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its investors...

  • Customer Operations Manager

    1 week ago

    Prairie Village, United States Cornerstone Executive Search Full time

    THE COMPANY:Founded in 2013, FoxPoint Trucks, LLC (“FoxPoint”) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its...

  • Laminator Operator

    3 weeks ago

    Elk Grove Village, United States General Manager Full time $25 - $30

    Job DescriptionJob DescriptionLaminator Operator - Elk Grove Village, IL$25 - $30/HourWe have been a leader in demand printing for more than 30 years. We offer our customers unmatched service and flexibility backed by high-quality printing. We are excited to entertain applications for this position that represents an expansion in our Production department.We...

  • Customer Operations Manager

    1 week ago

    prairie, United States Cornerstone Executive Search Full time

    THE COMPANY:Founded in 2013, FoxPoint Trucks, LLC (“FoxPoint”) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its...

  • Administrative Support Specialist

    2 weeks ago

    Elk Grove Village, Illinois, United States Office Manager Full time

    Job OverviewAdministrative Support SpecialistCompensation: $45,000 - $52,000 Annually – (Comprehensive benefits, Paid Time Off, 401k)About Our Client:Our client is a prominent company in the health supplement industry, dedicated to innovation and the quality of their ingredients. Their extensive product range includes sleep aids, daily vitamins, and energy...

  • Customer Service Operations Manager

    1 day ago

    Elk Grove Village, Illinois, United States Yusen Logistics Full time

    Job SummaryThe Customer Service Operations Manager is responsible for overseeing the day-to-day activities of the customer service team, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key ResponsibilitiesLeadership and Direction: Provide guidance and direction to team members on specific customer accounts,...

  • Sales & Closing Manager

    1 week ago

    Prairie Village, United States Cornerstone Executive Search Full time

    THE COMPANY:Founded in 2013, FoxPoint Trucks, LLC (“FoxPoint”) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its...

  • Sales & Closing Manager

    1 week ago

    Prairie Village, United States Cornerstone Executive Search Full time

    THE COMPANY:Founded in 2013, FoxPoint Trucks, LLC (“FoxPoint”) is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its...

  • Client Relations Coordinator

    1 week ago

    Elk Grove Village, Illinois, United States HR Manager Full time

    Job OverviewClient Relations CoordinatorAnnual Salary: $65,000 - $70,000 + comprehensive benefits and a flexible work arrangement.Our organization is a prominent producer of innovative canine toys. Since our inception, we have aimed to deliver engaging products that keep dogs entertained while their owners are occupied. Our range of interactive puzzles and...

  • Manager In training

    2 months ago

    Prairie Village, United States Waterway Carwash Full time

    Overview: Waterway is hiring for its renowned Manager Training and Development Program in the Kansas City Area. You don't have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Counter/Customer Service- Gerken Rent All Overland Park KS

    4 weeks ago

    Prairie Village, United States Euston Hardware Full time

    Job DescriptionJob DescriptionBenefits:varies by locationLocally owned and operatedCareer Advancement OpportunitiesEmployee discounts401(k)Dental insuranceHealth insurancePaid time offVision insuranceYou might be a great fit ifYou enjoy serving others as we would like to be served.Making the best even better.You enjoy making a difference in your...

  • Lead Customer Care Operations Manager

    2 weeks ago

    Greenwood Village, Colorado, United States PulteGroup Full time

    Join Our Team at PulteGroupAt PulteGroup, we believe that Creating Homes & Communities Starts with Assembling the Best Team. For over sixty years, we have been dedicated to fulfilling the American Dream of homeownership for families across the nation. As a Fortune 500 company and one of the leading residential builders in the United States, we prioritize our...

  • Customer Service Operations Leader

    2 weeks ago

    Greenwood Village, Colorado, United States Transdev Full time

    About Transdev: Transdev stands as North America's premier private-sector operator across various transit modalities, including bus, rail, streetcar, paratransit, and shuttle services. Our commitment lies in being the reliable partner for cities and transit authorities, emphasizing quality execution and innovative mobility solutions. As part of the Transdev...

  • Operations Manager

    3 days ago

    Eden Prairie, Minnesota, United States Trinity Exteriors Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Trinity Exteriors Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our exterior restoration projects, from initial planning to completion.Key ResponsibilitiesManage and coordinate the activities of our...

  • Operations Manager

    5 days ago

    Pleasant Prairie, Wisconsin, United States Cousins Subs Full time

    **About Cousins Subs**Cousins Subs is a dynamic and growing company that values its employees and customers. We are committed to providing high-quality products and exceptional customer service.**Job Summary**We are seeking a highly motivated and experienced General Manager to lead our team at Cousins Subs. As a General Manager, you will be responsible for...

  • Operations Manager

    1 week ago

    Grand Prairie, Texas, United States Alpine Full time

    Operations Manager Job DescriptionAlpine, a leading provider of building component software, equipment, and services, is a company that focuses on improving productivity and profitability. We work closely with our customers to meet their business needs.As an Operations Manager at Alpine, you will play a crucial role in overseeing manufacturing, supply chain,...

  • Customer Solutions Manager

    3 days ago

    Eden Prairie, Minnesota, United States Solve IMG Full time

    Job DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Our brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represent more than 100,000 products available from nine locations...

  • Operations Manager

    14 hours ago

    Eden Prairie, Minnesota, United States Stretch Zone Full time

    About the Role:We are seeking a highly motivated and experienced professional to join our team as an Executive Director at Stretch Zone. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our locations and driving business growth.Key Responsibilities:Develop and implement business strategies to drive...

  • Customer Success Operations Administrator

    2 months ago

    Eden Prairie, Minnesota, United States Arctic Wolf Full time

    Arctic Wolf is a leading company in the cybersecurity industry. They are dedicated to providing top-notch customer and employee experiences and have a clear mission: End Cyber Risk. Currently, they are looking for a Customer Success Operations Administrator to join their team.About the Role:Support Customer Success team by managing contract cycle and...

  • Regional Director of Operations

    1 week ago

    Prairie Village, United States Tutera Senior Living and Health Care Full time

    Regional Director of OperationsTutera Senior Living & Health Care | Multi State Region  Are you a Regional Director of Operations seeking an exciting new career opportunity? Look no further! If you are dedicated and compassionate, WE WANT YOU!What Will You Do in This Role?As a Regional Director of Operations, you will oversee the operations of our...