Billing Specialist

3 days ago


Vernon Hills, United States EPITEC Full time

Description:

Summary: The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business.


Education/Experience

- High school diploma or equivalent.

- Bachelor’s Degree preferred.

- 2 years customer service experience.


Skills and Competencies

- Proficient in Microsoft Office applications.

- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.

- Excellent organizational and creative problem solving skills.

- Demonstrated resourcefulness with critical attention to detail.

- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

- Demonstrated ability to quickly learn new systems and processes and put them into practical use.

- Excellent typing and data entry skills.


Major Job Duties and Responsibilities

- Research and/or tracking of an order;

- Contacting vendors for pricing, order status, tracking etc;

- Expediting a pick on an order or any other distribution request;

- Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments;

- Estimated delivery dates or lead times on products;

- Updates and status of repair orders.

- Building solid relationships with other internal departments and vendors.

- Evaluation of current processes for improvement and work on recommendations with management.

- Working as a team to manage daily workflow.

- Handling escalated customer issues when necessary.

- Answering emails and incoming calls from internal customers as needed.



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