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Public Adjuster

4 months ago

Newport Beach, United States Prime Partners Full time

Join a dedicated team committed to ensuring people receive fair insurance settlements. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. We're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.


Position Summary


We are currently expanding and are looking for motivated individuals to join us as public adjusters. The PA is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant's insurance claim throughout the claim process. The PA works well in a fast-paced environment, models behaviors that reflect our core values, and reports to a Claims Director.


The ideal applicant must have:


  • Minimum 5 years of experience in property/casualty claims adjusting.
  • Hold a valid California Public Insurance Adjuster license.
  • Understanding of insurance industry standards, policies, applicable laws, and regulations


Essential Duties & Responsibilities


  • Assist the sales team in a limited capacity to qualify leads, being “on-call” at least one day per week to respond to inquiries and advise on whether a claim should be signed.
  • Promptly handle assigned claims, putting relationships first and creating a positive client experience.
  • Manage claims load and resolution through completion in a timely manner in line with quality standards.
  • Inspect, measure, present, and advocate a claim from beginning to end.
  • Utilize support teams, legal, engineering, and leadership effectively to resolve claims and maximize value for clients.
  • Utilize all claims-related management/support systems and tools efficiently.
  • Be a good team member, helping others where needed.
  • Evaluate existing insurance policies to determine applicable coverage.
  • Thoroughly investigate claims and present strong claim presentations to negotiate settlements.
  • Prepare detailed scope and cost estimates with experts for effective claim presentation.
  • Properly document claim files according to SOPs.


Other Responsibilities


  • Manage clients’ expectations.
  • Maintain high-level service standards, reporting procedures, and statutory compliance.
  • Participate in networking and marketing events as required.
  • Continuously improve to meet licensing, continued education requirements, and increase professional and industry knowledge.
  • Work collaboratively, adjust efforts to be helpful to others, be self-accountable, create a positive impact, and diligently deliver results.
  • Ensure all licenses and certificates are up to date.


Qualifications & Competencies


  • Understanding of insurance industry standards, policies, applicable laws, and regulations.
  • Bachelor’s degree in business management-related fields or equivalent education, training, and work-related experience.
  • Excellent written and verbal communication skills.
  • Ability to present technical matters in simple terms for non-technical individuals.
  • Proficiency in Microsoft Office and Xactimate.
  • Strong organizational and interpersonal skills.
  • Goal-oriented and comfortable working with metrics.


Compensation & Benefits


In addition to a phenomenal career opportunity, we offer an excellent benefits package including:


  • Competitive salary of $75k - $125k commensurate with experience.
  • Commission + base salary + bonus.
  • 401k (3% non-elective).
  • Health and dental insurance options.
  • Car & phone allowance.
  • Generous paid holidays and paid time-off policy.
  • Career advancement and development opportunities.


WHY WORK WITH US


Our core values—G.R.I.T.—embody what it means to be part of our team:


  • Go-Getters: Pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.
  • Relationships First: Our business thrives on deep connections with clients, colleagues, vendors, and insurance representatives. We nurture these relationships with care and respect.
  • Investigations: Conduct deep-dive investigations, mastering the complexities of property damage claims with precision and rigor. We embrace challenges and set our service above the rest.
  • Truth: Seek the truth in every loss. We claim only what's owed—nothing more, nothing less. In the pursuit of truth, we serve as champions for our clients.