Customer Service Representative
4 weeks ago
Title: Customer Service Representative
Duration: 06+ Months with possible extensions
Location: Mount Clemens, MI
Responsibilities:
- Schedule, prepare and administer work tasks to warehouse.
- Maintain physical inventories of products and ensure S4/Hana and Warehouse Monitor are aligned
- Generate packing slips (inventory on a shipment) and bill of ladings (a detailed list of a shipment of goods)
- Ensure that trucks are loaded and unloaded properly with appropriate documentation.
- Ensure all scheduled outbound shipments are delivered on time and accurately.
- Ensure post good issues are performed, processed timely, and accurate.
- Communicate with internal sales teams if there are delays in outbound shipments and determine remedial actions (expedites, truck setups/schedules)
- Ensure that shipments are ready for delivery.
- Develop strong relationships with warehouse and operations staff.
Qualifications:
- Education: High school diploma or general education degree (GED) is required
- The ideal candidate will have at least two (2) plus years of customer service representative experience working in a corporate setting.
- Proficient experience working with SAP and the Microsoft Office suite is required.
- Candidate must have proven problem-solving ability, negotiation skills, and effective complaint resolution.
- Candidate demonstrated experience of forming and maintaining positive and professional relationships with customers and colleagues.
- Candidate must possess excellent verbal and written communication skills.
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