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Customer Service Representative

4 weeks ago

Mt Clemens, United States Net2source Full time

Title: Customer Service Representative

Duration: 06+ Months with possible extensions

Location: Mount Clemens, MI

Responsibilities:

  • Schedule, prepare and administer work tasks to warehouse.
  • Maintain physical inventories of products and ensure S4/Hana and Warehouse Monitor are aligned
  • Generate packing slips (inventory on a shipment) and bill of ladings (a detailed list of a shipment of goods)
  • Ensure that trucks are loaded and unloaded properly with appropriate documentation.
  • Ensure all scheduled outbound shipments are delivered on time and accurately.
  • Ensure post good issues are performed, processed timely, and accurate.
  • Communicate with internal sales teams if there are delays in outbound shipments and determine remedial actions (expedites, truck setups/schedules)
  • Ensure that shipments are ready for delivery.
  • Develop strong relationships with warehouse and operations staff.

Qualifications:

  • Education: High school diploma or general education degree (GED) is required
  • The ideal candidate will have at least two (2) plus years of customer service representative experience working in a corporate setting.
  • Proficient experience working with SAP and the Microsoft Office suite is required.
  • Candidate must have proven problem-solving ability, negotiation skills, and effective complaint resolution.
  • Candidate demonstrated experience of forming and maintaining positive and professional relationships with customers and colleagues.
  • Candidate must possess excellent verbal and written communication skills.