Help Desk Service Specialist

2 weeks ago


Carson City, United States Acro Service Corp Full time

Job Title: Help Desk Service Specialist 4

Duration: 13 Months

Location: Carson City NV 89706 (Hybrid – 75% Onsite)


JOB DESCRIPTION:

  • Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.
  • Writing customer communications, processes, and other customer-facing documentation.
  • Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
  • Work within an Agile environment.

QUALIFICATIONS

  • Solid knowledge of Service Desk and Customer Support center operations.
  • Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
  • An Associate’s degree in an Information Technology related field.
  • Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.
  • The ideal candidate should have one or more of the following certifications:
  • CompTIA A+, CompTIA Network+, CompTIA Security +
  • MCSA: Windows 10
  • MCSE: Desktop Infrastructure
  • HDI – CSR
  • ITIL
  • Udemy IT Help Desk Professional


The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.


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