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Information Technology Support Analyst
3 months ago
IT Support Analyst - 12-Month W2 Contract
Position’s Contributions to Work Group:
- Operations & support work including customer and internally reported issues; ongoing monitoring & observability work, and support of dealer and customer-facing business tools
Why this Role?
- Ops & support sits at the critical junction of dealers and customers, engineering development, and test, requiring skills when interacting with teams of varying levels of technical expertise
Typical task breakdown:
- Working escalated tickets from level 1 teams, including via customers
- Proactive monitoring of dashboards for high latency or similar issues
Interaction with team:
- Total on team is 12 folks. Could work with some outside the US, but primarily working with US based team members.
Work environment:
- Can be 100% remote, but if near a hub, they could go in as well. Team is focused on hiring at Hub locations (ALL hubs)
Education & Experience Required:
- College Degree or Master's degree with 5+ years experience
- Associates degree 7+ years experience
Technical Skills
(Required)
- AWS tools including Cloudwatch and Lambda service; ticketing tools such as ServiceNow or Salesforce, monitoring tools such as Kibana or Grafana
(Desired)
- Microsoft Azure, PowerShell, SQL, JSON, Python, Apigee, Postman, and Snowflake
- DynamoDB / NoSQL, RDS, IAM
Soft Skills
(Required)
- Heavy attention to detail
- Self Sufficient / self starter
- Able to take initiative
- Strong written and oral communication skills
Disqualifiers/Red Flags:
- Choppy tenure ( unless the role was a project based and listed as so on the resume.)
- Candidate’s must have working computer with clear audio and video, as this a requirement if selected for an interview.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.
