Project Manager

2 months ago

Bloomfield, United States Brooksource Full time

Project Manager (ServiceNow)

On-going Contract w/ Potential for Conversion

Hybrid (Bloomfield, CT)


As a Project Manager specializing in ServiceNow and CMDB, you will play a pivotal role in overseeing the planning, implementation, and optimization of ServiceNow platform deployments and CMDB initiatives. You will collaborate closely with IT teams, stakeholders, and business units to ensure successful project delivery that aligns with organizational goals and enhances service management capabilities.


Key Responsibilities:

  • Lead the end-to-end project management lifecycle for ServiceNow and CMDB projects, including planning, execution, monitoring, and closure.
  • Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and senior management.
  • Develop comprehensive project plans, schedules, and resource allocation plans.
  • Coordinate internal resources, third parties, and vendors for the successful execution of projects.
  • Manage project budgets, track expenditures, and ensure projects are delivered within budgetary constraints.
  • Monitor project progress, track milestones, and manage changes in project scope, schedule, and costs.
  • Proactively identify risks and issues, develop mitigation plans, and escalate as needed to ensure timely resolution.
  • Facilitate regular project meetings, workshops, and status updates with stakeholders and project teams.
  • Ensure compliance with ServiceNow best practices, standards, and methodologies throughout the project lifecycle.
  • Provide leadership, guidance, and mentorship to project team members, fostering a collaborative and productive team environment.


Required Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience : 7 years as a Project Manager leading ServiceNow implementations or IT infrastructure projects, with specific experience in CMDB.
  • Strong understanding of ServiceNow platform capabilities, functionalities, and modules, especially related to CMDB.
  • Experience in configuration management, asset management, and IT service management practices.
  • Solid grasp of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project).
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to effectively manage stakeholders at all levels of the organization and external partners.
  • Demonstrated ability to deliver projects on time, within scope, and within budget.
  • Project Management Professional (PMP) certification or equivalent is a plus


Preferred Qualifications:

  • ServiceNow certifications (e.g., Certified Implementation Specialist in ITSM or CMDB).
  • Experience with ITIL framework and practices.
  • Familiarity with related technologies such as Discovery and Orchestration within ServiceNow.

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