Technical Support Supervisor

2 weeks ago


Miramar, United States Ranger Technical Resources Full time

Technical Support Manager #2436


Position Summary:


Our client, a hub of innovation and education dedicated to equipping individuals with the skills to succeed in the healthcare sector, is seeking a Technical Support Manager. In this dynamic role, you will lead a team of IT professionals, ensure the seamless operation of critical technology systems, and work closely with external service providers to deliver secure, high-quality IT services. Your leadership and problem-solving skills will empower students, faculty, and staff to achieve their goals in a connected and innovative learning environment.


Experience and Education:


  • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience.
  • 5+ years of experience in IT support or related roles.
  • 2+ years of experience managing or supervising technical support teams.
  • Experience with ticketing systems and security tools such as spam filtering and intrusion detection.
  • Preferred certifications: ITIL, PMP, or CompTIA Security+.


Skills and Strengths:


  • Leadership and team management
  • Vendor coordination and relationship management
  • Project management and execution
  • Network and systems troubleshooting (including TCP/IP, DNS, DHCP)
  • Security tool optimization and maintenance
  • Technical documentation using platforms like IT Glue
  • Analytical problem-solving and proactive issue identification


Primary Job Responsibilities:


  • Manage and mentor a team of technical support specialists, providing guidance and fostering professional growth.
  • Assign and prioritize support requests, ensuring timely and efficient resolutions while adhering to SLAs.
  • Lead IT projects, including system upgrades, security tool optimization, and IT Glue implementation.
  • Collaborate with outsourced IT service providers to address advanced technical issues and maintain uptime.
  • Train and onboard team members, emphasizing best practices and technical documentation.
  • Oversee routine system maintenance, updates, and patching to ensure security and reliability.
  • Continuously evaluate and enhance the quality of technical support services to drive user satisfaction.
  • Work closely with internal stakeholders to understand and address technology needs aligned with institutional goals.



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