Genesys eService Solution

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Austin, United States AppLab Systems, Inc Full time

Genesys 8.x, Genesys, python, RabbitMQ, Apache Kafka,Cloud (IaaS), Kubernetes



As a Consultant for Genesys eService Solution, you will be responsible for providing expert consultation, implementation, and support services to clients utilizing Genesys eService solutions. You will play a crucial role in understanding client requirements, designing tailored solutions, and ensuring successful deployment and integration of Genesys eService technologies to optimize customer service operations.

Consultation:

Engage with clients to understand their business needs, challenges, and objectives related to customer service operations.

Assess existing systems, processes, and technologies to identify areas for improvement and optimization.

Provide expert advice and recommendations on leveraging Genesys eService solutions to enhance customer service capabilities.

Solution Design:

Collaborate with clients and internal teams to design customized solutions using Genesys eService technologies.

Develop detailed solution architectures, including system integrations, workflows, and configurations, aligned with client requirements and best practices.

Ensure scalability, reliability, and performance of proposed solutions to meet current and future business needs.

Implementation and Deployment:

Lead or support the implementation and deployment of Genesys eService solutions according to project timelines and deliverables.

Configure, customize, and optimize Genesys eService platforms to align with client specifications and desired outcomes.

Conduct thorough testing and validation of implemented solutions to ensure functionality, usability, and performance.

Training and Knowledge Transfer:

Provide training and knowledge transfer sessions to client stakeholders and end-users on utilizing Genesys eService tools effectively.

Create documentation, manuals, and guides to support ongoing system usage, maintenance, and troubleshooting.

Support and Maintenance:

Offer ongoing support and troubleshooting assistance to clients post-implementation.

Proactively identify and resolve technical issues, performance bottlenecks, and system optimization opportunities.

Stay updated on industry trends, best practices, and new features of Genesys eService solutions to continuously improve service delivery.

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