Field Support Engineer

4 weeks ago

Denver, United States Apex Systems Full time

Apex Systems is looking to hire a Field Support Engineer to support their client here in Denver, CO. All candidates must have an active TS-SCI Security Clearance in order to be considered for the role. If interested, please send resume to Cameron at civey@apexsystems.com.


Job Description


As an Account Support Field Engineer, you will be responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customers data centers.


Responsibilities:


  • Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
  • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
  • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
  • Provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
  • Able to proficiently perform data center support tasks with little guidance.
  • Demonstrate hands-on practical knowledge of systems and policies.
  • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities


Requirements:


  • Must have a basic understanding of Storage theory, Server layout and Network concepts.
  • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
  • Requires good understanding of the general/technical aspects of the job.
  • Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
  • Must possess professional written and verbal communication skills
  • Must be organized and able to document daily activities
  • Must maintain successful communication and working relationship with management & peers of all levels.
  • Teamwork and interpersonal skills
  • Willing to travel locally, state-wide, or regionally as required


Experience & Education:


  • Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
  • Ability to operate manual and power hand tools
  • 3-5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
  • Linux, Virtualization and Windows Server experience a plus

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