L1 Technician

1 week ago

West Palm Beach, United States Hamilton Barnes 🌳 Full time

Do you want to expand your skills across multiple IT technologies?

Benefits:

  • Amazing company benefits
  • Exposure to 3 cutting edge vendors
  • Opportunities for growth within the company.
  • Collaborative and supportive team culture.


Responsibilities

  • Handle support tickets and work to resolve client issues within SLA times
  • Work with team, Service Delivery Manager, and Team Lead to provide top quality service
  • Work on a variety of basic to complex issues requested by end users
  • Create tickets, document detailed notes, and accurately tracking time
  • Update technical documentation in system
  • Own and work email tickets when not answering calls or when requested
  • Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions
  • Train/Mentor and Assist Support Technician I's
  • Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately
  • Find alternative workarounds to problems when established procedures fail


Required Skills

  • Helpdesk / Desktop Support Experience
  • Willing to work onsite 5 days per week



Apply with your resume to submit your application

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