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Disputes Analyst

4 months ago

San Antonio, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Disputes Analyst (Debit Card) . This is a 12+ Months Contract opportunity with long-term potential and is located in San Antonio, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-22003


Pay Range: $20 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Under direct supervision, protects the financial interests of Client and members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, and deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Builds an understanding of bank card rules and Federal Regulations while accurately identifying issues and determining the best solution to recover funds.
  • Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
  • With guidance, determines cardholder liability based on results of investigation and removal of associated credits.
  • Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
  • Engages in customer service activities to determine member needs and provide appropriate resolution.
  • Demonstrates considerable conflict resolution skills while interacting with members who often demonstrate frustration with identified transactions, and with necessary 3rd party establishments.
  • Maintains compliance, quality and productivity standards that are aligned with individual scorecards.


Key Requirements and Technology Experience:


  • Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.
  • Top three technology:
  • Enterprise Worklist (EWL), INTRACO, DCC, First Track, ODOC, etc).
  • Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.
  • will work cases from Enterprise worklist (EWL); DCC (Dispute Command Center), INTRACO, payment research,
  • Ability to review cases thoroughly, ability to call out to members as needed


Our client is a leading Banking and Finance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.