Transportation/Aviation Quality Program Manager
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Duration: 05+ months contract
Job Description:
- This role will support the development and execution of our Roadside Assistance Quality Program, a key operational pillar that supports the Client driver.
- This team works within Operations as a Program manager to develop, review, and improve the Roadside program.
- This role requires close collaboration with various stakeholders including but not limited to Engineering, Product, Vendors, Project Managers, and Vendor Managers.
Responsibilities:
- Create and manage the Quality Programs and work in close partnerships with vendor partners and key Client stakeholders continually to improve quality.
- Work to identify areas of opportunity within the Quality program, striving for continual improvement in the team’s ability to effectively resolve Customer and driver issues.
- Track and report on all Roadside Assistance Quality metrics.
- Oversee agent quality triage in partnership with vendor teams.
- Work with relevant stakeholders on improvements to training and Standard Operating Procedures as identified through Quality reviews.
- Ensure effective implementation by the vendor quality team ensuring consistency of standards and scoring implementation.
- Ongoing improvement of quality strategy
- Create quality dashboards and report out quality insights to cross functional teams to drive improvement.
- Various PgM tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets.
- Conduct triage and provide insights to product and engineering teams to identify tooling gaps or bugs.
Mandatory Skills:
- BA/BS degree or equivalent practical experience
- 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
- 5+ year experience managing Quality Programs
- Superb data driven leadership and communication skills.
Top 3 Daily Responsibilities:
- 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
- 5+ year experience managing Quality Programs
- Superb data driven leadership and communication skills.
Education:
- BA/BS degree or equivalent practical experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Arjun
Email: arjunp@ustechsolutionsinc.com
Internal Reference Id: 24-07350
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