Transportation/Aviation Quality Program Manager

Found in: Appcast Linkedin GBL C2 - 3 weeks ago


Phoenix, United States US Tech Solutions Full time

Duration: 05+ months contract


Job Description:

  • This role will support the development and execution of our Roadside Assistance Quality Program, a key operational pillar that supports the Client driver.
  • This team works within Operations as a Program manager to develop, review, and improve the Roadside program.
  • This role requires close collaboration with various stakeholders including but not limited to Engineering, Product, Vendors, Project Managers, and Vendor Managers.


Responsibilities:

  • Create and manage the Quality Programs and work in close partnerships with vendor partners and key Client stakeholders continually to improve quality.
  • Work to identify areas of opportunity within the Quality program, striving for continual improvement in the team’s ability to effectively resolve Customer and driver issues.
  • Track and report on all Roadside Assistance Quality metrics.
  • Oversee agent quality triage in partnership with vendor teams.
  • Work with relevant stakeholders on improvements to training and Standard Operating Procedures as identified through Quality reviews.
  • Ensure effective implementation by the vendor quality team ensuring consistency of standards and scoring implementation.
  • Ongoing improvement of quality strategy
  • Create quality dashboards and report out quality insights to cross functional teams to drive improvement.
  • Various PgM tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets.
  • Conduct triage and provide insights to product and engineering teams to identify tooling gaps or bugs.


Mandatory Skills:

  • BA/BS degree or equivalent practical experience
  • 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
  • 5+ year experience managing Quality Programs
  • Superb data driven leadership and communication skills.


Top 3 Daily Responsibilities:

  • 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
  • 5+ year experience managing Quality Programs
  • Superb data driven leadership and communication skills.


Education:

  • BA/BS degree or equivalent practical experience.



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


Recruiter Details:

Name: Arjun

Email: arjunp@ustechsolutionsinc.com

Internal Reference Id: 24-07350



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