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Senior Service Technician

2 months ago

Charlotte, United States MasterMover Inc. Full time

Senior Service Technician

Location: Charlotte (NC) 

 

About Us: 

MasterMover Inc is a leader in innovative material handling solutions, known for the reliability and performance of our electric tugs and movers. Our products significantly enhance workplace productivity and safety. We are committed to delivering top-notch customer service and technical support to our North American clients. 


Job Description: 

We are seeking an experienced Senior Service Technician with a strong background in diagnosing and repairing machines, hydraulics, and mechanical systems, particularly in material handling equipment. In this role, you will provide expert technical support and troubleshooting to our customers, ensuring optimal performance and satisfaction. You will also collaborate with our engineering and product development teams to drive continuous improvement in our service offerings. 


Key Responsibilities: 


  • Technical Support: Provide remote and on-site technical support, quickly diagnosing and resolving mechanical, hydraulic, and electrical issues for customers and dealers. 
  • Parts Identification: Assist customers in accurately identifying and selecting the correct spare parts. 
  • Field Support: Support external service engineers in repairing and resolving mechanical and hydraulic issues on-site. 
  • Repairs: Perform hands-on repairs of customer machines at both customer locations and MasterMover facilities. 
  • Demo Fleet Maintenance: Ensure the demo fleet is in optimal working condition, ready for sales demonstrations and activities. 
  • Knowledge Management: Develop and maintain a detailed knowledge base of common issues and solutions to enhance service efficiency. 


Qualifications: 


  • Experience: Technical field service experience, particularly with materials handling equipment and hydraulic systems; experience with automation is a plus. 
  • Technical & Problem-Solving Skills: Expertise in diagnosing and resolving complex mechanical, hydraulic, and electrical issues. 
  • Communication Skills: Strong verbal and written communication abilities. 
  • Customer Focus: A proactive approach to customer service with a strong sense of urgency. 
  • Travel: Willingness to travel occasionally to customer sites across North America. 


Benefits: 


  • Competitive salary 
  • Comprehensive health insurance 
  • 401K with company match 
  • Paid time off and holidays 
  • Professional development opportunities 
  • A collaborative and supportive team environment