System Administrator I
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
The System Administrator I:
- Maintains information systems and related hardware and software
- Monitors information system availability, integrity, and performance
- Ensures that information system operation and maintenance and related policies and procedures adhere to the organization’s technological vision
- Provides effective and efficient Tier 3 support to end users with varying technical skill levels
- Reports to the IT Director
Functions:
System Administrator I functions can be grouped as follows:
Operations and maintenance
- Monitor WAN, LAN, and WLAN connection quality and resolve connectivity issues
- Monitor service health and related issue resolution processes
- Monitor cellular data usage and pre-emptively identify data overages
- Manage and maintain identity management platforms
- Audit equipment inventory periodically
- Audit process documentation and update as needed
- Perform data and/or configuration backup operations
- Perform hardware firmware upgrades
- Perform operating system and other software upgrades
- Assist with recovery from hardware or software failures
- Assist with security incident review and resolution
Support:
- Work with helpdesk to identify systemic issues
- Resolve or escalate systemic issues; identify areas for improvement
- Communicate with internal users and external resources during issue resolution
- Provide Tier 3 end-user support as required
Knowledge and skills:
Shift Digital is willing to train the right candidate to continually expand and enhance his or her skill set. The minimum requirements for a System Administrator I are:
Education:
- Bachelor’s degree with a technical major or equivalent, proven experience
- One year of system administration experience or three years of helpdesk experience
Systems experience:
- Proficiency with Microsoft operating systems for clients and servers
- Proficiency with Microsoft 365 administration and applications
- Familiarity with network protocols and configuration best practices
- Familiarity with Cisco Meraki or equivalent network hardware administration
- Familiarity with Ring Central or equivalent VOIP system administration
- Familiarity with Salesforce or equivalent CRM administration
Problem solving and decision making:
- Strong ability to troubleshoot, isolate, and resolve errors and issues
- Ability to analyze data and determine best path to issue resolution
- Ability to make data-based decisions and act decisively under pressure
- Ability to prioritize tasks and manage time effectively
Communication:
- Strong ability to interpret technical information and discuss it clearly and effectively
- Excellent attention to detail in written communication
Requirements
In general, the System Administrator I will work regular business hours in a casual office environment. A fully qualified candidate, with reasonable accommodation, will be able to:
- Work at HQ three days per week and remotely two days per week
- Work at a desk in an open office environment for long periods of time
- Work in confined environments for short periods of time
- Work nights or weekends a few hours per month, when required
- Lift 30 pounds occasionally
- Travel occasionally to other office locations
EOE
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