Customer Service Specialist

3 weeks ago


Fremont, United States Robert Half Full time

Robert Half is delighted to be partnering with our valued client on their search for a Customer Service Specialist. They are the leaders in their field providing exceptional service to their business clients, providing maintenance and servicing solutions for their on-site equipment.


Job Summary: As a Customer Service Specialist, you will be the primary point of contact for our valued customers. You will play a critical role in ensuring customer satisfaction by scheduling technicians for on-site servicing and providing exceptional support. Additionally, you will have the opportunity to up-sell service maintenance packages, contributing to the growth and success of the company.

Key Responsibilities:

  • Customer Interaction: Handle incoming customer inquiries, both over the phone and via email, with professionalism and courtesy.
  • Scheduling: Efficiently schedule and coordinate service technicians for on-site maintenance and repair visits, ensuring timely service delivery.
  • Up-Selling: Identify opportunities to up-sell service maintenance packages to customers, clearly communicating the benefits and value of ongoing maintenance.
  • Issue Resolution: Address and resolve customer issues and concerns promptly, escalating to management when necessary to ensure customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions, service appointments, and up-sell activities in the company's CRM system.
  • Collaboration: Work closely with the service team to ensure a seamless process from scheduling to service delivery.
  • Customer Follow-Up: Conduct follow-up calls to ensure customer satisfaction post-service and to promote additional services.

Qualifications:

  • Experience: Previous experience in a customer service role, preferably in an industrial or service-based company.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
  • Organizational Skills: Strong organizational abilities with a keen eye for detail and the ability to manage multiple tasks simultaneously.
  • Sales Acumen: Ability to identify sales opportunities and effectively communicate the value of service maintenance packages.
  • Tech-Savvy: Proficiency with CRM systems and basic office software (e.g., Microsoft Office Suite).
  • Problem-Solving: Strong problem-solving skills with a proactive approach to customer service.
  • Availability: Must be able to work on-site at our Fremont, CA location.

Why Join Us?

  • Competitive salary and benefits package
  • Opportunity to grow within the company
  • Collaborative and supportive work environment
  • Ongoing training and development opportunities



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