IT Analyst II

2 months ago

Oakland, United States Ring Container Technologies Full time

Job Purpose:

Performs professional duties related to analyzing, developing, maintaining, and administering computer hardware and software systems to meet business needs. The analyst may perform any of the following functions: analyze, design, monitor, and administer servers and related platforms; design, maintain, configure, and monitor network and telecommunications infrastructures and associated system components; consult with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; designs and develops custom applications and/or enhances/modifies existing applications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned.


Key Responsibilities and Duties:

  • Communication Skills: Excellent communication skills are essential.
  • Functional Support: Provide functional support for business systems, acting as a business process expert and liaison for IT OPS, departments, plants, and end-user communities.
  • Technical Support: Provide all levels of technical support in critical production support issues, interacting with IT OPS, internal customers, vendors, developers, and engineers.
  • Requirements Gathering: Coordinate, gather, and investigate requirements for assigned projects.
  • Collaboration: Partner with infrastructure, applications, and customer development teams to define requirements for application development.
  • Strategy Building: Participate in building a strategy for using new and existing information systems.
  • Troubleshooting: Utilize strong analytical and troubleshooting skills to diagnose and resolve hardware, software, internet, configurations, or other system issues.
  • Escalation: Escalate problems to IT leaders as appropriate.
  • Customer Support: Support the IT OPS department with tickets and serve as a key player in meeting customer needs via ticketing systems or ad hoc problems via teams or voice calls.


Functional Skills Required:

  • General operations, services, concepts, terms, and activities every day to a comprehensive, state-of-the-art information systems program.
  • Principals, methods, and techniques used in designing, developing, testing, and implementing computer hardware and software systems.
  • Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
  • Structured analysis and database concepts.
  • Computer hardware and software systems, including operations technology/industrial like those used by Manufacturing companies.
  • Tools and equipment used in testing the functionality of computer applications.
  • Principles and practices for troubleshooting computer hardware, software, and network
  • Principles and practices of customer service.
  • Methods and techniques of developing and presenting technical documentation and training materials.
  • M365 / E5 best practices and administration.
  • Knowledge of common information security issues, threats, vulnerabilities, and attacks and an awareness of tools and processes for prevention.

Experience and Educational Qualifications:

  • Bachelor’s Degree and/or equivalent experience.
  • Five years of experience with Microsoft infrastructure systems
  • Project management experience desired.
  • Understanding of financial modules.
  • Exposure to Operational Technology systems and support packages.
  • Strong proven record using M365 applications.
  • Strong MS Azure experience.
  • MS Advanced Domain and Architecture experience.


Abilities Required:

  • Excellent communication skills.
  • Proven project lead/management experience.
  • Experience with the implementation and support of purchased software.
  • Experience with the implementation of custom-developed software.
  • Ability to work onsite promptly and regularly.
  • Ability to take direction and work well with others.
  • Ability to work under the stress of deadlines.
  • Ability to concentrate and perform accurately.
  • Ability to react to change productively and handle other tasks as assigned.

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