Executive Desktop Support Technician
1 month ago
Essential Duties
- Responsible for technical support to company executives, VIPs, and visitors of Las Vegas location.
- Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology
- Manage requests, accurately enter information into ticketing system(s), and complete follow-up on incidents and requests
- Set up hardware and configure software and peripherals
- Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
- Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms
- Independently contribute to team objectives
- Support other Technology Support Specialists within the office.
- Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards
- Provide any necessary suggestions for new products, services, and processes to ensure best in class customer service
- Contribute to self-service knowledgebase, operational procedures, and documents
- Execute business communication on system planned maintenance, incident status notifications and other customer communications
- Perform implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.
Minimum Qualifications
- CompTIA A+ certification or ITIL certification preferred
- 3+ years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management
- Proven experience professionally engaging with high-level stakeholders across all levels of the organization, including peers and executive leadership
- Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications
- Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission
- Attention to details: excellent organizational and time management skills
- Sharp analytical and problem-solving skills
- Willing to work with remote teams in different geographies and time zones as needed.
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