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Information Technology Project Coordinator

3 months ago


Memphis, United States Apex Systems Full time

Apex Systems is looking for a Sr. Telecommunications Project Coordinator.


Location: Memphis, TN

Candidates should be willing/able to work onsite in Memphis, TN 5x per week. (M-F)

Duration/Type: 6 contract to hire

Benefits on Contract: Yes Health/Medical, Dental, Vision, 401k Options, and more



Responsibilities:

  • Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
  • Work with sales team to ensure customer needs are facilitated.
  • Work closely with and be the liaison for all departments involved order fulfillment process.
  • Update the customers routinely on order status.
  • Coordinate VoIP services, circuits, connectivity, internet plus other services provided.
  • Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary.
  • Facilitate meetings and calls with customers and necessary internal departments for complex implementations.
  • Must understand competition of the industry and understand our service offerings in their entirety.
  • Notify appropriate management when orders become stalled.
  • Take full ownership of facilitating the customers’ needs.
  • Other task or duties as assigned.



Qualifications and Skills Needed:

  • Experience in fast-paced service delivery environment, telecommunications and/or data industries required.
  • Proven knowledge of telecommunications and VoIP Services required.
  • Project Coordination or Implementation management experience required.
  • Proven ability to foster strong relationships with internal and external departments required.
  • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department.
  • Proven ability to prioritize and manage multiple projects simultaneously is highly preferred.
  • Associate’s degree.