Information Systems Coordinator

2 hours ago

Memphis, United States Adams Keegan Full time
Information Systems Coordinator

The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Chief Administrative Officer. The ISC is responsible for the following:

Data Management

• Updates and maintains our client's member database and all connecting systems information as directed.

• Retrieves information from our client's database at the request of staff members and the organization's volunteers on time and with superior quality. Requests clarification when needed.

• Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.

• Organizes and maintains paperwork files of membership transactions and orders.

• Ensure organization's information sharing policy is followed whenever member information is shared with vendors or via member requests.

• Performs regular reporting duties including daily transaction reports,

• Conducts regular quality control measures to ensure data is accurate and complete.

• Contacts appropriate vendors for network or database issues when necessary.

• Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner.

• Creates and updates department database and software procedures as needed.

Hardware & Software Support:

• Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness.

• Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet the organization's needs and disposes of equipment according to best practices.

• Acts as first point of contact for technology inquiries; escalating matters providers as necessary.

• Conducts testing for new technology systems across the organization.

• Contacts appropriate vendors for network, database, or software issues.

• Serve as primary contact for assigned vendors as directed by the CAO.

Customer Service:

• Provides superior customer service to all internal and external customers.

• Assists members, staff and volunteers with website or other technology questions upon request.

• Coordinates with vendors on operational tasks including hardware, software, and open database tickets.

• Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.

• Completes continuing training as applicable to position. Completes other duties as assigned by the CAO, Governing Council, or Fraternity leadership team

Education & Experience:

• A four-year degree or a two-year degree with experience in technology, information systems, or database management.

Technical Skills:

• Previous database experience.

• Experience with Office 365 administration.

• Experience with database query and report writing preferred.

• Willingness to learn software and solutions.

Qualifications & Requirements:

• Exceptional attention to detail.

• Excellent written and oral communication skills.

• Excellent interpersonal skills, including an optimistic, flexible attitude.

• Ability to work independently and remain motivated and deadline oriented.

• Ability to juggle multiple tasks and priorities.

• Prior experience with a membership organization is preferred.

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