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Director of Enterprise Applications

3 months ago

Boston, United States Eliassen Group Full time

Our client, a 100+ year old outdoor non-profit, is seeking and Enterprise Applications Manager to lead the implementation, evolution, and maintenance of their enterprise software applications. This role is pivotal in modernizing and maintaining their technology, ensuring that their software and systems empower them to deliver on their mission to get more people outdoors. They are at the beginning of a journey to transform and scale their technology suite to better meet the needs of their members, volunteers, and constituents. Having modern, versatile, easy to use technology is critical to their mission to get more people outdoors. You will oversee the lifecycle of enterprise applications. This role involves managing application development, deployment, integration, and support while leading a team of IT professionals. The ideal candidate will have strong technical expertise, excellent project management skills, and the ability to collaborate with cross-functional teams.


This role needs someone with a strong background in platform applications, system integration, and a track record of leading teams. The ideal candidate is excited by the nitty-gritty of systems and motivated by an environment full of opportunities for change.


This is a remote position with in-person meetings at their Boston headquarters and occasional travel to other facilities and locations in New Hampshire and Maine.

This role requires someone who is passionate about nature, being outdoors, the mountains, hiking and more


Responsibilities and Required Skills:

. Oversee the administration, development, maintenance, and enhancement of enterprise applications and their integrations including but not limited to Customer Relationship Management (CRM), Property Management System (PMS), Enterprise Resource Planning (ERP), and Marketing Automation.

. Oversee technical support and training to end-users, ensuring they can effectively use enterprise applications.

. Collaborate with cross-functional teams to define and refine technology solutions that move us forward.

. Build and lead a high performing team, fostering a culture of collaboration, innovation, and continuous improvement.

. Guide the team with precision, leveraging best practices to maintain and enhance our suite of enterprise applications.

. Lead by example in tackling complex technical challenges, contributing directly to project outcomes and day to day problem solving.

. Analyze and improve business processes, turning insights into action with clear system models, specifications, and workflow diagrams.

. Offer innovative solutions that address the technical challenges

. Lead multiple projects from conception to completion, embracing both Agile and traditional methodologies.

. Utilize agile methodologies to manage projects and drive continuous improvement.

. Ensure development practices are up-to-date and follow industry best practices.

. Promote a culture of continuous learning and improvement, high performance, and collaborative problem solving.

. Stay current with industry trends and emerging technologies, recommending innovative solutions to improve business processes and application functionality.

. Analyze and improve business processes, turning insights into action with clear system models, specifications, and workflow diagrams.

. Partner with business leads to streamline cross-team collaboration and tech processes

. Oversee enterprise-wide data quality and hygiene practices, ensuring the accuracy, consistency, and reliability of data within applications.


Required Skills:

. BSc/BA degree Computer Science, Engineering, Information Technology, or relevant field. Equivalent work experience will also be considered.

. 7+ years experience working with and integrating enterprise platform applications.

. Two years experience managing and developing staff.

. Hands on experience administering and/or developing SaaS platform applications: CRM, ERP, and their integrations.

. Strong project management skills with a knack for improving operational efficiency and service delivery.

. Demonstrated success in developing and executing IT strategies that align with organizational goals.

. Significant experience with Salesforce is required. Salesforce Experience Cloud, Marketing Cloud, and Service Cloud strongly preferred.

. Experience with reservation management, event management, eCommerce, and POS is a plus.

. Proficient in system analysis, design, and implementation methodologies.