User Support Technician

3 weeks ago

Raleigh, United States DataStaff, Inc. Full time

DataStaff, Inc. is currently seeking a User Support Technician to fill a long-term contract opportunity with one of our direct clients in Raleigh, NC


*This position is onsite


Responsibilities:

  • Assist the Infrastructure Team Manager in organizing, servicing and deploying computers, Cisco telephone/network, laptops, printers, copiers, scanner, eFax and other technology for employees, contractors, and temporary workers.
  • Serve as a first point of contact for troubleshooting and repairs.
  • Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
  • Serve as a delegated administrator for the system responsible for assisting with creating, deactivating, unlocking, and resetting staff accounts. This information creates the outlook email account for our Active Directory called EADS.
  • Provide telephone system support for staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for staff.
  • State cell phone deployment and management is an important part of this position.
  • Assist Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
  • Help track IT Inventory with our WASP Inventory Tracking System and follow established processes.

Knowledge, Skills, and Abilities Required:

  • Excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with coworkers, officials, and the public
  • Ability to work independently with minimum supervision
  • Ability to effectively manage multiple tasks and priorities
  • Capable of resolving routine problems based on existing documentation, training, and resources
  • Previous working experience providing technical support
  • Proven ability deploying and configuring desktop and laptop computers, and peripheral devices


Required Skills:

  • 2 Years - IT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network, laptops, printers, copiers, scanner, eFax and other technology.
  • 2 Years - Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.
  • 3 Years - First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.
  • 2 Years - Use of an IT Ticketing System like ServiceNow to resolve requests and document work.


Desired Skills:

  • 1 Years - Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.
  • 2 Years - Provide telephone system support for staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.


This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

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