Program Lead

2 weeks ago

Boston, United States Acro Service Corp Full time

Job Title: BEST Program Readiness Lead

Project Duration: 12 Months

Hours Per Week: 37.5

Worksite Address: Boston, MA (02108)


Specific Duties

Working under the direction of the Change Management Lead, the Readiness Lead will:

  • Develop a readiness engagement plan that details tasks necessary to ensure successful agency and end-user preparation for adopting the new solution, assign agencies to Readiness Coordinators, create a team of agency "champions" to collaborate with the Readiness Team in preparing their organizations for change, security provisioning steps and other tasks as needed.
  • Work with Program Management Office workstreams including Organizational Change Management, Financial, Technical and the SI/product vendor to develop a deep understanding of new or changing business processes.
  • Work with technical teams to maintain a list of technical tasks that must be completed prior to go live including items such as interfaces to/from the new solution, data warehouse queries or extracts, and reports agencies will need to run from the online system.
  • Understand the desktop system requirements for optimal performance of the new solution.
  • Work closely with agencies to understand their use of specific applications that offer functionality not currently available in MMARS. Promote adoption of new enterprise-wide functionality offered by the new Financials solution.
  • Create and conduct change readiness assessments to evaluate agency readiness, inform updates to the program plan and rollout/deployment strategy. Ensure change readiness activities are integrated into the program plan.
  • Oversee the work of Readiness Liaisons to apply a structured approach to complete change readiness interviews, assess the change impact for each agency, and outline strategy for addressing change impacts.
  • Coordinate agency change readiness activities and deliverables in collaboration with agency "champions".
  • Create agency-specific readiness plans that include communications dissemination, organizational/operational readiness, technical readiness, end-user security provisioning, and training.
  • Provide regular timely reports on challenges, foreseeable problems, anticipated issues, and potential risks along with alternative solutions and mitigation plans.
  • Develop and maintain effective relationships with program team members, agency employees, and stakeholders.
  • Coordinate efforts with other team members.
  • Work with agency "champions" to provide post-implementation support, identify issues, and mitigate risks.

Requirements:

Required Skills

  • Extensive experience working with organizations of size similar to the Commonwealth to assess impacts, identify changes needed, and implement an action plan to move from current 'as-is' process to new 'to-be' process.
  • Experienced manager with the ability to oversee, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
  • Experience with transformational change initiatives and how to prepare people for technology change.
  • Strong analytic, problem solving and root cause identification skills.
  • Good business acumen and understanding of organizational issues and challenges.
  • Excellent interview skills with the ability to actively listen, analyze and synthesize information.
  • Well-developed presentation, communication (oral and written) and interpersonal skills.
  • Ability to assess priorities and operate in a flexible manner to meet the dynamic needs of the program.
  • Demonstrated experience in using computer-based tools including Microsoft Office (Word, Excel, Power Point, Visio, and Outlook).
  • Travel to different state agencies, within the Commonwealth, may be required.
  • The successful candidate will demonstrate an energetic, proactive approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends improvements to current processes.

Preferred Skills

  • Basic understanding of the following Financials functions particularly in large public sector organizations
  • Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
  • GAAP reporting
  • Federal Grants Management
  • Project Management
  • Asset and Inventory Tracking and Management
  • Procurement and Contracting
  • Billing and Accounts Receivable
  • Data Reporting and Analytics

Minimum Entrance Requirements

  • Bachelor's degree in related field with 3 - 5 years' experience with change management coordination in a large-scale organization
  • Understanding and experience with the basics of business process mapping.

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