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Process Documentation Specialist II

2 months ago

Chicago, United States ICON Consultants, LP Full time

***NO THIRD-PARTY VENDORS***


Process Documentation Specialist II # 24-06226


Job Title: Process Documentation Specialist II

End-Client: Large Oil & Gas Company

Location: Chicago, IL

Pay: $26 - $34.98/hr.

Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available)

Length of Assignment: 3 - months




Role Synopsis:

The position will lead the delivery and development of sales process documentation for the M&C Americas business. This role will work across multiple teams and stakeholders by conducting interviews, shadowing activities, and researching existing content.



Key Accountabilities:

  • Conduct interviews with multiple stakeholders to gain insight and alignment on key roles and responsibilities.
  • Gain alignment on any process deviations to enable a single standardized process.
  • Develop and effective playbook document structure.
  • Write standard job aids for all key roles and responsibilities.
  • Ensure alignment on all final documents with key stakeholders.
  • Retain all documentation, videos, on Center of Excellence site


Key Challenges:

  • Maintenance and continual adjustment of an effective contact network to collect relevant threat information.
  • Remaining proactive in the identification of potential security threats to business activity and the representation of this information in written reports and presentations.
  • Maintain a strong understanding of security trends with potential impacts to the energy sector in the United States.


Essential Education:

Bachelor’s Degree Required



Essential Experience and Job Requirements:

Experience with roles supporting Sales, Supply, Marketing and/or Finance organizations.

Advanced Microsoft Office skills, specifically Word, Excel and PowerPoint.

Experience with process documentation, change management or project coordination experience.


Other Essential Skills and Knowledge:

  • Advanced Microsoft Office skills, specifically Excel and PowerPoint
  • Proven record of project management and/or coordination experience
  • Knowledge of big Data Analytics, Power BI, and reporting
  • Effective communication, written and verbal
  • Relationship management
  • Proven critical thinking skills