Customer Support Specialist

6 days ago


Peabody, United States Preowned Auto Logistics Full time

Overview:

Preowned Auto Logistics is seeking a dedicated Customer Support Specialist to join our team. This role is to ensuring excellent customer service and satisfaction by engaging with customers and resolving issues in a timely and efficient manner.


Responsibilities:

  • Responding to customer inquiries via phone, email, and chat.
  • Resolving customer complaints and issues effectively.
  • Keeping customers informed about the status of their inquiries.
  • Collaborating with other departments to ensure seamless customer experiences.
  • Learning and understanding customer’s needs to provide appropriate solutions.
  • Using CRM software to manage customer interactions and data effectively.
  • Providing feedback on the efficiency of the customer service process.


Requirements:

  • High school diploma or equivalent; bachelor’s degree preferred.
  • 3+ years’ experience customer-related calls.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office suite and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude and willingness to learn and grow in a dynamic environment.
  • Commitment to delivering exceptional customer service.


Benefits

  • Competitive Pay
  • Paid time off
  • Health Insurance/ Dental/ Vision
  • Positive Collaborative Work Environment
  • Company outings
  • Food truck Friday
  • Game room


Why Join Us: At Preowned Auto Logistics, we value our customers and strive to provide the best service possible. Join our team and be part of a company that values teamwork, innovation, and customer satisfaction.


Equal Opportunity Employer

Preowned Auto Logistics is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and religions to apply. We believe that a diverse team fosters innovation and strengthens our community.


We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law. We are dedicated to providing equal employment opportunities to all qualified candidates.


Join us in building a workplace where everyone can thrive



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