Program Manager Outreach

2 weeks ago

Newark, United States PSEG Full time

Job Summary

Energy Efficiency is one of the fastest growing businesses in the country. Due to recent NJ legislation, NJ utilities are being held accountable to reach challenging energy efficient targets. PSE&G has also taken a leading role in the state’s EV transition promoting the development of EV charging infrastructure across New Jersey. As such this position will be responsible for driving customer & contractor engagement in our energy efficiency and electric vehicle programs through sales and communication to meet program goals for enrollments and customer engagement.

The program manager will be tasked with leading collaboration efforts among our program management team, implementation contractors, and key internal and external stakeholders to develop and implement a strategy that uses consultative sales to identify customer needs, challenges and goals and then develops customer-centric solutions. Ensure program sales strategy is in compliance with legal and regulatory requirements and are aligned and consistent with PSEG’s corporate strategy. Will work in coordination with, but not limited to, Corporate Communications, Business Customer Solutions, State Governmental Affairs (SGA), and Procurement.


Job Responsibilities

• Develop and lead the team of salespeople who are focused on partnering with customers, working consultatively to understand their needs, challenges and goals, and problem solving to develop solutions to achieve them in coordination with internal teams as well as implementation contractors.

• Develop and maintain sales team performance across the full sales lifecycle for energy efficiency and electric vehicle programs

• Develop and monitor key performance indicators to drive program enrollment & customer engagement.

• Lead process improvement initiatives to foster a culture of continuous improvement

• Lead/supervise team of direct reports by creating and fostering a culture of integrity, diversity, teamwork, comfort speaking up, safety and wellness. Evaluate performance, perform career development, coaching and counseling for at least 5 direct reports.


Job Specific Qualifications

• Bachelor’s degree

• At least 8 years of combined experiences in the areas of program management, communications, sales, or customer operations

• At least 2 years of leading a team or leadership through projects, programs or vendor relationships

• Knowledge of Contract Management compliance

• Demonstrated experience in effective problem-solving and decision-making skills, strong planning and organizing skills, must be adaptable and be result-oriented.

• Demonstrated process development / improvement and project management skills.

• Demonstrated clear and concise writing and verbal communication skills.

• Demonstrated internal consulting skills; presentation skills.

• Experience with MS Word, MS Excel, MS PowerPoint, SharePoint and Visio.

• Must possess a valid U.S. driver’s license and maintain a safe driving record.

Desired:

Knowledge of Commercial and Industrial systems, Energy Efficiency work practices and training

Knowledge of EV adoption strategies

Current PSE&G Six Sigma Black or Green Belt Candidate.

Track record of managing complex multi-disciplined teams and projects.

Advanced Degree

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