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Customer Service Processor

4 months ago

Bloomfield, United States World Finer Foods Full time

Description: Customer Service Processor

Employment Type: Permanent, Full Time,

Posting Date:

Available: Immediately

 

Tasks:

Order Management/Customer Service

Ø Ensure execution of customer-service standards

Ø Processing daily orders to ensure orders are booked and shipped timely and accurately

o  Includes sample orders, customer orders, returns, donations, EDI orders

Ø Resolve pricing discrepancies with sales managers, customers and/or brokers at time of order

Ø Ensure orders meet minimum quantity requirements (MOQ’s), and lead time requirements

Ø Resolve order issues and escalate where appropriate throughout the life of the order

Ø Research order information on external warehouse and customer websites

Ø Resolve billing and shipping issues

Ø Work with management and interdepartmentally on escalated customer account concerns

Ø Research and resolve any order/pricing related deductions to deny with customers or approve for clearing in our system

 

Other

Ø Act as backup to monitor customer service mailbox to distribute incoming requests as necessary

Ø Act as backup to create PO’s for direct drop ship orders

Ø Act as backup to resolve system issues with incoming EDI orders

Ø Act as backup for all areas of the customer service team

Ø Work with multiple audit teams to supply required departmental information or documents

 

 

Skills/Qualifications: 

Ø Customer Service/processing experience required

Ø Familiarity with Oracle is highly desired

Ø Must be very organized, detail oriented, neat, polite and professional

Ø Excellent process management skills

Ø Excellent business math skills

Ø Must be computer literate including a proficiency with Excel