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Sr. AR/Billing Analyst
3 months ago
Job Description:
Review and oversee the Billing and Accuracy for an assigned group of clients
Main Client Point of Contact for Billing and/or Collections Escalations
Facilitates the communication exchange and relationship building required to collect the billings due within the specified contractual terms for assigned group of clients
Review, monitor, and maintain Departmental Bad Debt Reserve, as applicable
Works Directly with Client and Account Management team
Provide customer service regarding collection issues, process customer refunds, perform customer account reconciliations, resolve customer discrepancies, and understand/communicate root cause of disputes
Use Excel to convert raw data to insightful reports for management and cross-functional teams as well as other CRM systems: Oracle OTC, Siebel, etc
Use Pivot Tables and VLOOKUPS in Excel to create specialized AR and Client reporting
Identify growth and efficiency opportunities that directly impact billing strategies and practices
Analyze and present insights to management to drive team efficiencies
Support Global View OTC Transformation and participate as a member for project design
Respond to client queries and coordinate with internal stakeholders to answer client queries and resolve client dispute within requested timeline
Ensure accuracy of billing for various service items (payroll processing, implementation, project service, Lodgment, Year-end service, CCR),
Track and manage pricing changes for clients, owing to contract renewal & annual CPI & Volume review
Must Haves:
- Analytical
- Accounts receivables (AR) experience
- Collections experience
- Billing experience
- Intermediate/Advanced excel skills (Pivot table, VLOOKUP, Macros)
Pluses:
- SAP, oracle, Ariba, Coupa, or Access knowledge