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Phone Benefits Advisor

4 months ago

Philadelphia, United States Jefferson Health Plans Full time

Why Choose Jefferson Health Plans?

We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential.

While this job currently provides a flexible remote option, due to in-office meetings, training as required, or other business needs, our employees are to be residents of PA or the nearby states of DE or NJ.

Perks of JHP and why you will love it here:

  • Competitive Compensation Packages, including 401(k) Savings Plan with Company Match and Profit Sharing
  • Flextime and Work-at-Home Options
  • Benefits & Wellness Program including generous Time Off
  • Impact on the communities we service

We are seeking a talented and enthusiastic Phone Benefits Advisor to join our team

Summary/Objective of position

The Phone Benefits Advisor handles both in-bound and out-bound calls with Medicare beneficiaries to provide accurate information on Medicare and Health Partners Medicare plan benefits. This activity is conducted towards the goal of growing Health Partners Medicare Advantage plan enrollment while adhering to all mandates outlined in the CMS marketing and compliance guidelines and the company policies and procedures.

As the Phone Benefits Advisor, your daily duties may include:

  • The Phone Benefits Advisor (PBA) is responsible for answering inbound calls from Medicare beneficiaries to convert them into leads and members.
  • Educate beneficiaries on HPM benefits and sell them the value that our products can bring to them.
  • Meet sales goals
  • Execute outbound call lists as assigned to grow our membership
  • Be a contributing member of the HPM sales team by achieving personal sales goals, being a team player, and assisting colleagues, including brokers, as needed.
  • Self-starter with the ability to work independently and remotely with minimal supervision.

Qualifications

  • Minimum of High School Diploma. Some college preferred
  • Must have excellent knowledge of and understanding of CMS marketing guidelines; MA sales experience; Call center experience
  • Must be able to pass and maintain annual HPP and AHIP certifications. Current AHIP certification is a plus.
  • Current PA Health Insurance License
  • Must be able to attend sales meetings and training as required.

Skills, We Value:

  • Goal-oriented, personable, cheerful, people pleaser, empathetic and patient. Ability to build a genuine rapport with Medicare Beneficiaries
  • Must have excellent verbal and written communications skills; PC navigational skills; Proficient in Microsoft Outlook, Word, and Excel; Ability to learn new PC applications; SalesForce and Connecture experience a plus