Help Desk Supervisor

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Dayton, United States SmartSource Technical Solutions Full time

Smart Source is looking for a Help Desk Supervisor for the following opportunity.


Location: Dayton, OH

Salary: 100K

Employment Type: Direct Hire

Hours: M-F (7:30am-4:00pm)


Job Duties:

Daily

  • Incidents and Request Case queues, assigning cases as needed, oversee case progress and completion within prescribed service level agreements (SLAs) as defined based upon priority.
  • incident escalations to involved Engineers, Account Managers, Management, and the Client as needed.
  • and resolve Enterprise Account escalations.
  • calendars, review and approve time off requests and coordinating resources.
  • and Sales liaison, contact point, and primary escalation resource for any Support issues on open service cases.


Technician Workload Management

  • Dashboards to assist with case management (management of unassigned cases, cases not recently updated, service level agreements, and aging cases).
  • any issues with case handling and coach engineer staff to provide optimal service.
  • check case comments and states to ensure that they are detailed, accurate, and are occurring in a timely manner.
  • aging service calls and work to overcome any obstacles and drive calls toward resolution.
  • CSAT issues and report back findings to Operations Management.


Weekly

  • a weekly account engineering meeting to track action items, obtain status, coordinate progress and work to complete within agreed time frames.
  • Status Updates for Service Tickets/Call review meetings
  • for enterprise accounts or high touch/visibility annuity accounts
  • Call Queuing and Workload Management Monthly
  • of reporting, dashboards needed to improve service & support in the account.
  • with investigating SLA violations, device availability


Additional Duties as needed.

  • Account On-Call Scheduling
  • negative surveys by doing initial research on the situation and reporting details to management for coaching purposes and customer communication.
  • of small-scale projects of varying technologies - Under 40 hours - (Cisco datacenter, security, wireless, route switch, voice, virtualization, storage, etc



  • Dayton, United States CareerBuilder Full time

    **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge Dayton OH **Hotel Front Desk Supervisor** **Company:** Great Wolf Lodge **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Check out our rate- $17.75/hr. - Full Time- Open...


  • Dayton, United States Dayton Area School Consortium Full time

    Position Type: Technology Date Posted: 4/22/2024 Location: Central Office-Board of Education District: Trotwood-Madison City Schools - website Salary Schedule: Schedule L: Column V Work Calendar: 260 days Daily Work Hours: 8 hours Status: Full-Time, Classified, SERS FLSA Status: Non-Exempt Supervisor: Technology Coordinator Job Objective: Provides...


  • Dayton, United States Ritz Safety Full time

    Company Description Ritz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of...

  • • Tier I Help Desk associate

    Found in: Appcast US C2 - 2 weeks ago


    Dayton, United States Ritz Safety Full time

    Company DescriptionRitz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of...


  • Dayton, United States Ritz Safety Full time

    Company DescriptionRitz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of...

  • • Tier I Help Desk associate

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Dayton, United States Ritz Safety Full time

    Company DescriptionRitz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of...


  • Dayton, United States Ritz Safety Full time

    Company Description Ritz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of...


  • Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionRequired Tasks: According to Hotel Standards:Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsSwitchboard Operation and Telephone EtiquetteFront Office Emergency/Security ProceduresReservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementKeep Front Desk...


  • Dayton, United States InnVite Hospitality Full time

    **Required Tasks:** **According to Hotel Standards:*** Guest Check-in & Check-out * PMS Operations * Cash Handling & Credit Card Transactions * Switchboard Operation and Telephone Etiquette * Front Office Emergency/Security Procedures * Reservations-Guest Rooms and Meeting Rooms * Assist with Administrative Duties as assigned by Management * Keep Front Desk...

  • Environmental Monitoring Supervisor

    Found in: Appcast US C2 - 1 week ago


    Dayton, United States Germer International - Pharmaceutical Recruiting Full time

    Are you looking to take on a new management challenge while advancing products into the market? Our client, a well-established, branded organization is looking for a QC Microbiology Supervisor, 2nd Shift to oversee the daily operations of a group of analysts on off shift (2nd or 3rd). The supervisor ensures that all activities within the laboratory are...

  • Environmental Monitoring Supervisor

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Dayton, United States Germer International - Pharmaceutical Recruiting Full time

    Are you looking to take on a new management challenge while advancing products into the market? Our client, a well-established, branded organization is looking for a QC Microbiology Supervisor, 2nd Shift to oversee the daily operations of a group of analysts on off shift (2nd or 3rd). The supervisor ensures that all activities within the laboratory are...

  • 2nd Shift Logistics Supervisor

    Found in: beBee jobs US - 2 weeks ago


    Dayton, Ohio, United States MAHLE Full time

    Logistics supervisors are pivotal players in the logistics planning process. They help companies identify problems as they develop, manufacture, store, and ship products. They must be able to create strategies by analyzing information and processes and present their findings.The voice of the Logistics Supervisor impacts all aspects of the manufacturing...


  • Dayton, United States G-III Apparel Full time

    Warehouse Supervisor Summary We are looking for an experienced Warehouse Supervisor for our South Brunswick Distribution Center located at (308 Herrod Blvd, Dayton, NJ 08810) to oversee and coordinate the day-to-day orders tracking and warehouse shipping activities. Ensuring the smooth and timely shipping movements of all customer orders, will implement...


  • Dayton, United States G-III Apparel Full time

    Warehouse Supervisor Summary We are looking for an experienced Warehouse Supervisor for our South Brunswick Distribution Center located at (308 Herrod Blvd, Dayton, NJ 08810) to oversee and coordinate the day-to-day orders tracking and warehouse shipping activities. Ensuring the smooth and timely shipping movements of all customer orders, will implement...

  • Clinical Supervisor

    1 week ago


    Dayton, United States DeCoach Recovery Centre Full time

    Job DescriptionJob DescriptionAbout Us:DeCoach Recovery is a leading addiction treatment center dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and...

  • Warehouse Supervisor

    Found in: Appcast US C2 - 1 week ago


    Dayton, United States G-III Apparel Group Full time

    Warehouse SupervisorSummaryWe are looking for an experienced Warehouse Supervisor for our South Brunswick Distribution Center located at (308 Herrod Blvd, Dayton, NJ 08810) to oversee and coordinate the day-to-day orders tracking and warehouse shipping activities. Ensuring the smooth and timely shipping movements of all customer orders, will implement...

  • Warehouse Supervisor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Dayton, United States G-III Apparel Group Full time

    Warehouse SupervisorSummaryWe are looking for an experienced Warehouse Supervisor for our South Brunswick Distribution Center located at (308 Herrod Blvd, Dayton, NJ 08810) to oversee and coordinate the day-to-day orders tracking and warehouse shipping activities. Ensuring the smooth and timely shipping movements of all customer orders, will implement...

  • Tooling Supervisor

    2 weeks ago


    Dayton, United States Shively Bros. Full time

    Job DescriptionJob DescriptionWe are looking for a Tooling Service Supervisor to join our growing company and manage the Tool Room. This position is integral in supporting our manufacturing team, managing the department, and ensuring tools are ready based on the day’s production schedule. Responsibilities include servicing and maintaining tools and...

  • Member Services

    1 week ago


    Dayton, United States YMCA of Greater Dayton Full time

    Description Member Services West Carrollton YMCA West Carrollton, Ohio Part Time/Non-Exempt $10.45-$12.54/Hour Position Summary: Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we...

  • Guest Service Agent

    2 weeks ago


    Dayton, United States Dayton Residence Inn by Marriott Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent 2nd ShiftDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive...