Hotel Front Desk Supervisor

3 weeks ago


Dayton, United States CareerBuilder Full time

**Other**
**Hotel Front Desk Supervisor**
Hotel Front Desk Supervisor Great Wolf Lodge Dayton OH
**Hotel Front Desk Supervisor**
**Company:**
Great Wolf Lodge
**Location:**
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
No
**Requirements:**
**Check out our rate- $17.75/hr. - Full Time- Open availability preferred.**
At Great Wolf, the **Guest Services Supervisor** brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.
**Essential Duties & Responsibilities**
* Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
* Ensures daily success of check-in standards and operational efficiencies
* Provides coaching, encouragement, and recognition to pack members regularly
* Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
* Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
* Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
* Understands and participates in scheduling of staff, execution of labor management and forecasting
* Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
* Monitors performance of agents, providing real time feedback and coaching
* Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
* Participates in recruitment and selection of talent for the guest service team
* Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
* Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
* Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
* Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
* May also assist in supervising bell, valet and night audit and other roles as needed
**Basic Qualifications & Skills**
* High School diploma or GED
* Minimum of 1 year prior experience Rooms Division/Front Desk
* Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
* Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
* Proficient in both written and spoken English
* Ability to work flexible schedule including nights, weekends, holidays as needed
**Desired Qualifications & Traits**
* Associate's degree or higher in hospitality or related field
* Experience with Opera or similar system
* Previous hotel experience, preferably in a large family resort or hotel
**Physical Requirements**
* Ability to lift 30lbs.
* Ability to stand/sit for long periods of time.
* Ability to bend, stretch and twist
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

#J-18808-Ljbffr


  • Front Desk Agent

    2 days ago


    Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionTitle: Front Desk AssociateReports to: Front Desk Manager, Assistant General Manager & General ManagerRequired Tasks: According to Hotel Standards: *Guest Check-in & Check-out *PMS Operations *Cash Handling & Credit Card Transactions *Switchboard Operation and Telephone Etiquette *Front Office Emergency/Security Procedures...


  • Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionRequired Tasks: According to Hotel Standards:Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsSwitchboard Operation and Telephone EtiquetteFront Office Emergency/Security ProceduresReservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementKeep Front Desk...


  • Dayton, United States InnVite Hospitality Full time

    **Required Tasks:** **According to Hotel Standards:*** Guest Check-in & Check-out * PMS Operations * Cash Handling & Credit Card Transactions * Switchboard Operation and Telephone Etiquette * Front Office Emergency/Security Procedures * Reservations-Guest Rooms and Meeting Rooms * Assist with Administrative Duties as assigned by Management * Keep Front Desk...

  • Dental Front Desk

    1 month ago


    Dayton, United States Simply Beautiful Smiles Full time

    Job DescriptionJob DescriptionDescription Simply Beautiful Smiles and Affiliates state-of-the-art dental practice at our Dayton office is searching for an organized and patient-focused Dental Front Desk associate. The ideal candidate for this position has exceptional communication skills with a focus on customer service. We are backed by the country's...


  • Dayton, United States Fresenius Medical Care Full time

    Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additi Front Desk, Coordinator, Transportation, Healthcare, Patient

  • Houseman

    3 weeks ago


    Dayton, United States Image Hotel Management Full time

    Job DescriptionJob DescriptionOur Company is seeking to hire a Part Time Houseman with the ability to cross train in multiple areas thus potentially creating a Full Time position. We are seeking highly motivated, energetic, and team players for our growing company!Responsibilities for housemanAssists Housekeepers as required by the Executive Housekeeper &...


  • Dayton, United States Marriott at the University of Dayton Full time

    DescriptionWe are hiring a Full time 2nd shift Housekeeping Supervisor - $15.75-$17.00As the Housekeeping Supervisor, you directly oversee housekeeping, laundry and house person team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments to ensure the guest experience goes off...

  • Front End Supervisor

    4 weeks ago


    Dayton, Ohio, United States Foodservice Supplier Full time

    Front End Supervisor FULL-TIME $13.50/hr Essential functions: - Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. - Ensures friendly, efficient and professional customer service. - Ensures compliance with established sales and security policies and procedures. - Investigates and resolves customer complaints in a...


  • Dayton, Ohio, United States Elk View Inn Full time

    Looking for a fun and exciting place to live, work, and play this summer? Be a part of our team at Elk View Inn for an awesome adventure We are still currently accepting applications for a few remaining positions for our Summer 2024 season, June 1st through September 15th, (dates flexible and some year-round positions also available) for line cooks, servers,...

  • Head Housekeeper

    5 days ago


    Dayton, United States InnVite Hospitality Full time

    **Major Duties and Responsibilities:** Duties include, but are not limited to the following: - Jointly with GM interviews, hires, trains, directs, and counsels housekeeping and laundry staff. - Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy. - Supervises the work activities of Housekeeping and laundry associates....

  • Head Housekeeper

    1 month ago


    Dayton, United States InnVite Hospitality Full time

    **Major Duties and Responsibilities:** Duties include, but are not limited to the following: - Jointly with GM interviews, hires, trains, directs, and counsels housekeeping and laundry staff. - Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy. - Supervises the work activities of Housekeeping and laundry associates....

  • Head Housekeeper

    4 weeks ago


    Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionMajor Duties and Responsibilities: Duties include, but are not limited to the following:Jointly with GM interviews, hires, trains, directs, and counsels housekeeping and laundry staff.Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.Supervises the work activities of Housekeeping and...

  • Head Housekeeper

    4 weeks ago


    Dayton, United States Innvite Hospitality Full time

    Major Duties and Responsibilities: Duties include, but are not limited to the following:Jointly with GM interviews, hires, trains, directs, and counsels housekeeping and laundry staff.Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.Supervises the work activities of Housekeeping and laundry associates.Trains new...

  • Housekeeper

    2 days ago


    Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION Housekeeping AssociateReports to: Head Housekeeper / General Manager Required tasks:1.       Stock cart and maintain in a neat and organized shape at all times.2.       Completely service guest rooms in 22 minutes or less according to hotel standards: including cleaning floors, walls, and all other...

  • Housekeeper

    4 weeks ago


    Dayton, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionWe are looking for Housekeeping Associate's Come Join our amazing team at Best Western Plus Dayton South! We want You!JOB DESCRIPTION Housekeeping AssociateRequired Tasks:Stock Cart and maintain in a neat an orderly fashionCompletely service guest rooms in 30 minutes or less according to hotel standards: including cleaning...


  • Dayton, United States Concord Hospitality Full time

    Concord Hospitality is hiring Housekeepers! $16 per hour! Must be available to work weekends.Responsibilities:Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention,...


  • Dayton, United States Concord Hospitality Full time

    Concord Hospitality is hiring Housekeepers! $16 per hour! Must be available to work weekends.Responsibilities:Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention,...

  • Housekeeper

    6 days ago


    Dayton, United States InnVite Hospitality Full time

    **Required tasks:** - Stock cart and maintain in a neat and organized shape at all times. - Completely service guest rooms in required time period: including cleaning floors, walls, and all other surfaces using specified chemicals and equipment and other duties/tasks as assigned by the GM and/or Head Housekeeper. - Make bed, move furniture. - Operate and...

  • Guest Service Agent

    1 month ago


    Dayton, United States Dayton Residence Inn by Marriott Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent 2nd ShiftDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive...

  • Receptionist

    6 days ago


    Dayton, United States TRG Staffing Solutions Full time

    Temporary position to work for a well established oil & gas provider in Dayton, TX. We are looking for someone to work the front desk, take calls, make calls, some computer work, other duties as assigned. This is a temporary position at this time. Must not be currently working as this is a temporary job only.Hours 8am to 5pmPay Rate Range - 14-17/hr...