•Tier I Help Desk associate
2 weeks ago
Company Description
Ritz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of industries, with expert advice, customizable products, and training services.
Role Description
- Tier I Help Desk associate.
- Able to field requests from internal users via telephone, e-mail and Freshdesk in a courteous manner.
- Build rapport and elicit problem details from help desk customers.
- Assist in Windows based administration including AD, O365, Exchange.
- Managing user accounts, credentials, and permissions.
- Configure new-hire systems and processing offboard systems.
- Managing and maintaining IT inventory.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Intranet and Internet to provide problem resolution.
- On-the-job training provided.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience with P21 ERP is a plus.
Featured Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid Vacation
- Paid Holidays
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