•Tier I Help Desk associate

2 weeks ago


Dayton, United States Ritz Safety Full time

Company Description

Ritz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of industries, with expert advice, customizable products, and training services.


Role Description

  • Tier I Help Desk associate.
  • Able to field requests from internal users via telephone, e-mail and Freshdesk in a courteous manner.
  • Build rapport and elicit problem details from help desk customers.
  • Assist in Windows based administration including AD, O365, Exchange.
  • Managing user accounts, credentials, and permissions.
  • Configure new-hire systems and processing offboard systems.
  • Managing and maintaining IT inventory.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Intranet and Internet to provide problem resolution.
  • On-the-job training provided.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience with P21 ERP is a plus.


Featured Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid Vacation
  • Paid Holidays




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