Customer Service Specialist
3 weeks ago
Job Title - Customer Service Specialist I
Location - Costa Mesa CA 92626
Duration - 6+ months + Possible extension
Shift-Monday to Friday 8:30 am-5:30 pm (Onsite)
Pay Range- $22.00/hr- $25.00/hr
Job Duties
- The Customer Service Specialist serves our patients, members, and providers.
- Responsible for answering phone calls and scheduling patient appointments.
- Triage phone calls as necessary, may conduct patient/member pre-certification to ensure coverage for appointments and medical care, with the assistance of data and technology.
- They function as liaisons and ensure a high-value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
Skills:
- One (1) – three (3) years of customer service experience.
Education:
- High School Diploma or equivalent.
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