Customer Service Specialist

3 weeks ago


Costa Mesa, United States Pride Health Full time

Job Title - Customer Service Specialist I

Location - Costa Mesa CA 92626

Duration - 6+ months + Possible extension

Shift-Monday to Friday 8:30 am-5:30 pm (Onsite)

Pay Range- $22.00/hr- $25.00/hr

Job Duties

  • The Customer Service Specialist serves our patients, members, and providers.
  • Responsible for answering phone calls and scheduling patient appointments.
  • Triage phone calls as necessary, may conduct patient/member pre-certification to ensure coverage for appointments and medical care, with the assistance of data and technology.
  • They function as liaisons and ensure a high-value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.

Skills:

  • One (1) – three (3) years of customer service experience.

Education:

  • High School Diploma or equivalent.



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