Vice President Operations

2 weeks ago


Troy, United States Biter & Associates, LLC Full time
Overview

Our client is a 100-year old company, with nearly 2,000 employees nationwide, specializing in a variety of equipment solutions for various industries. Their employees are dedicated to providing the best customer service, and demonstrate integrity, trust, and respect.

Job Description

This role will report to the Vice President of the North American Division. This role will be responsible for leading US Service organization, and will be responsible for leading 1,500 employees and delivering $350 million in income with an expectation of year over year growth. The position will provide leadership and strategic direction to ensure the profitable performance and growth of the US business. The incumbent represents the business unit and corporate values to internal and external stakeholders, develops and implements strategic methods to improve processes leading to the success of the company, provides and maintains standard operating procedures.


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Provides Strategic Leadership: Develop and implement long range strategic plans and annual operating plans that align with the business objectives and drive the overall success of the US Service division. Anticipates future trends and implications accurately to create sustainable customer value.
  • Develops & Actions Business Insight: Leverage a deep understanding of the competition, customers, and internal stakeholders to identify trends, opportunities, and converts these insights into strategies that deliver sustained growth. Stays abreast of current practices and trends in the marketplace to leverage knowledge of business drivers to guide actions. Supports the long-range strategic planning process.
  • Develops Talent: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. Use outcome-based talent management philosophy and practice that ensures a diverse leadership and a strong succession pipeline for all key roles.
  • Optimizes Work Processes: Align service delivery processes across all regions and markets to deliver results. Ensuring simplification and clear expectations driven by well-defined operational metrics.
  • Demonstrates an Enterprise Mindset: Work closely with various divisions, and North America leaders to achieve strong performance for the division as a whole. Leverage an enterprise mindset to balance the needs of multiple business stakeholders.
  • Ensures a High Level of Customer Focus: Anticipate customer needs and aligns the organization around those needs to deliver superior customer service. Serve as a strategic partner to build and grow profitable relationships with customers, especially those in targeted segments.

QUALIFICATIONS

Education and Work Experience

  • A Bachelor’s degree is required, an MBA is highly preferred
  • 10+ years of relevant senior level leadership
  • P&L ownership experience
  • Demonstrated experience leading and growing a business by meeting strategic and financial objectives
  • A track record showing the ability to identify, assess and grow talent for the enterprise


Biter & Associates is a direct-hire recruiting firm. No fee is ever charged to the candidate. All fees are paid by the companies that hire you. Candidate must have a stable work history, and be able to provide three references, and submit to a criminal background check and a drug screen as conditions of employment.



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