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Senior IT Manager of Global Network, Connectivity, and Infrastructure

2 months ago

Nashville, United States A. O. Smith Corporation Full time

Senior IT Manager of Global Network, Connectivity, and Infrastructure


Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.


Located in our Nashville Metro Center office, just minutes from downtown with easy interstate access and free parking we have been recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training, and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.


Primary Function

This leadership role is accountable for the I&O Global Connect (Network) team and is responsible for the Global Network standards including routing, architecture, firewalls, DMZ, Cloud connectivity, IP address spaces, DNS, DHCP, Quality-of-Service standards, VLAN standards, wireless standards, global hardware vendors and network carriers. This includes both planning, designing, implementation, and day-to-day support of the network infrastructure.

They will have expert knowledge in and direct responsibility for the North America networks services and technologies including wired/wireless, local and wide area network, routing, switching, day-to-day support, security, contracts, stakeholder / vendor relationships, and budgets.

Responsibilities also include leading and setting the global network roadmap and strategy, governance, policies, & standards to ensure consistency, quality, efficiency, and productivity with solutions that are secure, cost optimized and right sized.

As a member of the I&O leadership team, the role contributes to the development and execution of the BTS and I&O strategy and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success. This individual will demonstrate project management acumen, has excellent vendor management skills, is an adept leader of people, plus has a superior service-oriented approach to IT operations.

This individual is also responsible for the management of the outsourced SAP Basis and systems administration teams – ensuring integration and alignment between the teams and oversight of all off-site activities and projects.


Responsibilities

  • Create and foster a knowledge sharing culture and environment of open communication, collaboration, accountability, and problem solving.
  • Increase team productivity by focusing on development, coaching, education, and support.
  • Lead the strategic plan to identify and recommend opportunities that improve and enhance global network services.
  • Lead the strategic plan to identify and recommend opportunities that improve and enhance global network and end-to-end communications while finding opportunities to improve service, availability and reduce total cost of ownership.
  • Directly manage the team responsible for North American network services including WAN, LAN, Wifi and other carrier-based services.
  • Develop and maintain strong relationships with business leaders, internal IT partners, and vendors.
  • Lead or assist with negotiation of network service contracts.
  • Keep current regarding trends, best practices, and emerging technologies.
  • Review, approve, and budget all network services.
  • Other duties may be assigned as needed.


Qualifications

  • Bachelor’s degree in Computer Science or equivalent experience in related field
  • 15+ years of technical and management expertise.
  • Experience managing complex SLA and OLA based agreements.
  • Display a passionate, enthusiastic, and positive open mindset.
  • Direct management of cross functional, sourced, or matrixed teams, especially working with outsourced suppliers
  • Demonstrated success leading large-scale initiatives/transformations
  • Experience developing technical documentation
  • Ability to provide support and get buy-in from others that may not report directly to them
  • Ability to develop and present to upper management request for investment, funding and changes to the global network infrastructure
  • Proven track record of successful delivery of network services including WAN, LAN, and WLAN
  • Ability to lead and build an enterprise level service team to support the continued growth of the company
  • Analytically minded and methodical problem solver
  • Proven track record in evaluation / recommendation of new system components, solutions, releases, or upgrades
  • Excellent customer service, written and oral communication and interpersonal skills.
  • Demonstrate understanding of structured project management techniques.
  • ITIL certified a plus
  • Experience working within a multi-cultural environment.


We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.