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Workforce Solutions Specialist
2 months ago
Position Summary
The Workforce Solutions Specialist coordinates a variety of routine to moderately complex workforce/timekeeping activities to ensure the timekeeping system data information is accurate and policies are maintained.
Essential Functions
* Provides end user support for managers, schedulers and timekeepers with the timekeeping system.
* Act as resource and trainer for managers, schedulers and timekeepers to include coordination of training resources.
* Stays current with updates to timekeeping and scheduling policies and procedures.
* Monitors timekeeping activities and makes daily corrections to ensure optimum performance.
* Facilitates adherence to policies and procedures to ensure compliance with organizational guidelines.
* Identifies and reports non-compliance with pay policies and practices to appropriate persons including site leadership, corporate payroll, human resources and other areas.
* Works with confidential and sensitive information including, but not limited to, team member data and organizational data related to timekeeping and scheduling documentation.
* Ensures all deadlines are met, including daily time and attendance input.
* Monitors and addresses missed punches on a daily basis and ensures they are at a reasonable level.
* Provides answers to questions from team members regarding the timekeeping system.
* Researches and resolves team member and/or system problems in conjunction with operations leadership, payroll, human resources and other areas.
* Maintains active communication with payroll and human resources to resolve problems.
* Creates and maintains databases and spreadsheets as directed.
* Interacts professionally with all levels of management and team members.
* Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state and local standards.
* Maintains compliance with all policies and procedures.
Other Related Functions
* Serves as "super user" for the time and attendance system.
* Stays abreast of software upgrades and new functionality for the system as it becomes available.
* Maintains basic knowledge of the ADA, FMLA and other federal, state and local standards.
Education/Training
Associate's degree. High School Diploma or equivalent and two (2) years of directly related work experience may also substitute for the Associate's degree (in addition to the requirements listed in the Experience section).
Licensure/Certification
None.
Experience
Two (2) years of directly related experience in timekeeping and/or scheduling. Excellent mathematical and verbal communication skills required. Basic proficiency in Microsoft Office
