Information Technology Support Specialist
2 weeks ago
Job Title: IT Tech Support L2
Location: Atlanta, GA - (Onsite from Day1)
Zip code - 30350
The IT Tech Support L2 reports to the IT manager on site. This role is responsible for the troubleshooting and maintaining IT equipment on site. This equipment includes, desktops, laptops, smartphones, printers, fax machines etc. He/She is responsible for Monitoring, escalating and resolving support calls as per defined SLA & Quality definitions
Additionally, the IT Tech Support L2 is responsible for proactive maintenance of printers, fax machines & scanners. The IT Tech Support L2is responsible for ensuring all checks are completed as per the IT maintenance checklists. As needed, the IT Tech support L2 must contact vendor/manufacturer support to seek outside help to resolve issues.
Responsibilities
- Troubleshooting and maintenance of End user, Mobile devices and basic telecom equipment.
- Preemptive maintenance of End user, telecom & basic IT infrastructure equipment.
- Ensure all end user and IT documentation is updated.
- End user training for new / existing applications when needed.
- Imaging new PCs & laptops and configuring them for end user use.
- Escalation point of contact for help desk issues.
- Represent local IT team for any local business critical IT issues.
- Work with IT management teams to ensure ramp ups and new transitions requirements are handled promptly.
- Manage the queue of the ticketing system.
Qualifications
- BS/MS in information systems, computer applications or similar field preferred.
- At least one Certification - A+, network +, CCNA, MCSE, MCP.
- Minimum 5 years experience in IT service desk analyst role or user support functions
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