Lead Information Technology Analyst

4 weeks ago


Atlanta, United States BlueSky Resource Solutions Full time

JOB FUNCTIONS:


  • Ability to act in a Team Lead capacity.
  • Ability to manage immediate and project tasks in a busy environment and work closely with team members on workloads.
  • Monitoring, assessment, and support of all facets of IT services and end-user computing such as file, print, and application services including storage, and backup, and network services including voice, video, data, and mobile computing.
  • Work with cross-platform technical teams, identify gaps, execute remediation plans, streamline processes, and coordinate all technical level and service delivery support activities. Providing technical support in the diagnostic and restoration of IT services.
  • Collaborate with engineering and service management teams to ensure proper deployment and monitoring of IT security policies.
  • Collaborate and lead engineering efforts that directly impact end-user computing performance, including end-point imaging, encryption, mobile data management, local data management, etc.
  • Identify areas of improvement to improve service performance, stability, and costs.
  • Collaborate with engineering and service management teams to ensure operational acceptance of all new services and technology following ITIL methodologies.
  • Adhere to Global Infrastructure Operations Standards, Policies and Procedures.
  • Lead in continuous improvement of the design and ongoing development of IT services and their associated technology and support processes across the user community.
  • Provide responsive action to any high criticality operational incidents occurring during agreed levels of service, e.g., 24x7 and follow-up critical incident management support.


Education:


  • Previous experience acting in a Team Lead capacity.
  • 5+ years’ experience in a 24/7 high-availability environment that includes application hosting, voice and data networks, security management, and information protection a plus.
  • Successful track record of collaboration with teams that deliver on operational priorities.
  • Experience providing on-site and remote technical support for IT infrastructure and end-user services.
  • Understanding of ITIL and governance policies and associated processes.
  • Ability to work in a virtual global team environment across all time zones.



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