Senior IT Consultant

1 month ago

San Francisco, United States Network Right Full time

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.


Why Join Network Right:

You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

We’re an organization that really cares about its clients and its people, and we demonstrate this every day We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people


About This Job:

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.


This position is onsite 4 days/week, and may require occasional travel to client sites in SF/Peninsula.


What You’ll Do:

  • Configure and support Mac OS, Windows, and other various devices in office and remote environments
  • Assisting in management of physical assets such as inventory, cable management, and the general workspace
  • Manage and support identity platforms that govern application access such as Okta and Google Workspace
  • Administrating a variety of SaaS applications
  • Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
  • Help build and maintain the IT infrastructure for various clientele based on their needs
  • Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
  • Facilitate IT shipments such as on/off-boarding packages and equipment
  • Provide a high touch customer service experience to clients
  • Act as one of the main technical escalation points for your fellow technicians and professional services team
  • Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
  • Direct manger for new associate technicians and provide training and development
  • Perform ad-hoc duties as necessary


About You:

  • Bachelor's degree in a computing related discipline
  • 8+ years of experience in an IT focused role
  • Expert experience with Mac OS and Windows
  • Advanced IT Certification (Network+, Security+, etc)
  • Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
  • Experience with Azure Active Directory, SSO, & SAML
  • Experience with identifying the root cause of faults or problems and resolving the root issue
  • Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
  • Customer-service oriented with strong communication skills
  • Passion for IT as well as building relationships
  • Curious, self-starter, collaborative, and adaptable in an ever-changing field


Benefits:

❤️‍🩹 Health Benefits

  • 100% covered health, dental and vision insurance for you, 50% for dependents
  • Paid Parental Leave
  • HSA/FSA eligibility
  • Access to a variety of mental health programs

💸 Compensation, Rewards & Recognition

  • 401(k) + 4% company matching
  • Annual Bonus Program
  • Phantom Equity Program

🌴 Balance

  • Flexible Time Off

📚 Learning & Development

  • Flexible certification and learning stipends and reimbursements

🤝 Culture

  • Biannual company retreats
  • Social events
  • Wellbeing events and programs

➕ Extras

  • Home internet and mobile reimbursement
  • Monthly meal stipend
  • Commuter benefits
  • Onsite meals and snacks
  • Dog-friendly office


Interview Plan:

Round 1

  • Phone call with recruiter

Round 2

  • 45 min Zoom call w/ IT Manager

Round 3: Onsite

  • 45 min with Service Manager
  • 30 min with CTO
  • 30 min with Service Operations Lead


Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.

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