INOC technician @ Night Shift

2 weeks ago


Denver, United States Ender-IT Full time

INOC technician-

Duration: 6 Months +

Location:1800 Larimer Street, Denver, CO 80202.

We are seeking two highly motivated individuals to join our growing NOC team as INOC Technicians. In this critical role, you will be responsible for the 24/7/365 monitoring and maintenance of our entire network infrastructure. This is a fantastic opportunity to gain valuable experience in network operations with the potential to transition to a day shift position after a successful 9-week training program.

Responsibilities:

  • Monitor network and infrastructure for anomalies and potential issues.
  • Identify and troubleshoot technical problems impacting various systems and applications.
  • Communicate effectively with team members to escalate critical situations and ensure timely resolution.
  • Utilize ServiceNow ticketing system to track and manage incidents.
  • Collaborate with cross-functional teams across the organization to ensure seamless operations.
  • Maintain a strong understanding of triage processes to prioritize issues and identify appropriate support resources.
  • May work on some operational technology as needed.

Qualifications:

  • Minimum 1 year of experience in a technical support role or related field (preferred).
  • Strong understanding of networking concepts and troubleshooting methodologies.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Proactive problem-solving skills and a commitment to continuous learning.
  • Familiarity with ServiceNow or similar ticketing systems a plus.

Schedule:

  • This is a night shift position with the opportunity to transition to a day shift schedule after successful completion of the training program. We are also open to considering swing shifts.



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