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Digital Support Specialist

4 months ago


Portland, United States cPort Credit Union Full time

cPort Credit Union is currently seeking a detail-oriented, Support Specialist for our Digital Banking Department. This position requires the ability to multitask, prioritize duties, research, problem-solve any issues that may arise, and respond to requests in a timely manner.


A Digital Support Specialist is the primary point of contact for Members who have eBanking related questions, or requiring troubleshooting.


Other tasks will include the following:

  • Project management support and testing support for both desktop and mobile applications
  • Communicate with Members via phone, chat, and via eBanking Message Center
  • Manage internal inbox for internal questions as well as Member follow up request
  • Monitor and build weekly, monthly, and quarterly reporting
  • Maintains up to date knowledge of bank-wide systems and new systems that are introduced.
  • Facilitate training, and create internal training guides
  • Help create knowledge based articles, and Member support Guides
  • Responsibilities are expected to grow over time


Location

  • This position will be located in Portland and has a remote option after successful training period.


Requirements

  • Proficient in Microsoft Office programs (Excel, Outlook, Word)
  • Experience with digital platforms and or Financial Intuition cores a plus
  • College degree or completed college coursework preferred.


Benefits

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, dental, vision, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities.